Gentle Dental Del Lago - Escondido, California

Rose Ahsinger

Immediately upon entering I was greeted by friendly staff. My appt was at 2:00 and they got me in immediately. They explained step by step and went to the lobby and shared information with my daughter. Everyone who talked with my daughter and I were extremely helpful and informative. They treated me kindly and throughout the visit made sure I was comfortable. I’m set to go back in 6 months and highly recommend the Escondido location.

Oscar Medina

before today, ive had nothing but good experiences here but this time, the staff were so rude and made my sister cry after making her feel dumb for not wearing her retainer (she had lost it for 2 weeks). Then when checking out, we asked if another appointment was going to be needed, and the lady with attitude told us not if we aren’t gonna pay for anything, like what Please train your staff better, totally not okay.

Denisse Sanchez

I just had my 3 month check in after I had finished my braces. My Invisalign retainers are great. I'm very thankful to all the staff that helped me now have more confidence in myself with my new and improved smile. Thank you to my orthodontist and other staff that always gave me tips to care for my teeth through my treatment.

Melissa Montes

Whatever you do, don’t make the same mistake as I did and go to these crooks for the last several years. They not only lie, leave you on hold for twenty minutes at a time, But they also overcharge Significantly. I had a root canal and a crown done a year and a half ago in 2023, For which they charge me $2000 for (I got quoted for 500 somewhere else afterwards - straight CROOKS). They said my insurance was good to go and then my claim was accepted. For months, I was receiving emails with statements for 500$ EXTRA dollars with threatening language I would call them And speak to the manager and she would tell me don’t worry about it. We just have to wait for something to clear at the end of the year. It’s just how your insurance works. You don’t owe anything else. No one ever sent me a confirmation of these discussions like I requested. No one ever emailed me any kind of confirmation. Now a year and a half later, I have already moved away to Colorado, I’m still getting the same emails from their stupid admin system. I called the manager and left me on hold for a half an hour, I called and left another voicemail. She never called me back. It is now three weeks later And they are saying that I now owe 500$ And that my insurance rejected the claim. I am going to blow this up all over social media and internet, This is not the first time that they have shorted me and asked for more money later on, And I am also filing a claim with the Better Business Bureau. Oh, and by the way, The root canal they did still hurts, I went to see a specialist out here in Colorado and they took an x-ray and they said it was done improperly and that it’s going to have to be redone over again. You should be ashamed of yourselves.

Carlos Diaz

I had the pleasure of interacting with Emily, and I must say their service was exceptional! From the moment I walked in, she greeted me with a warm and genuine smile, making me feel instantly welcome. She was professional, efficient, and went above and beyond to ensure I had everything I needed.

Thank you, Emily, for making my visit such a positive one.

gabrielle shortt

Went to this dental office in 2023 and gave them a bad review. Months later they called and offered me a small discount. I decided to go back and give them another chance to be nice and efficient. Manny was awesome. Amelia and Jackie were polite and friendly. The dentist was okay. My only issue was with Loritza. She was aggressively trying to do an up charge that was unnecessary and she should not be talking to patients. I will not be going back due to her behavior.

Rick Torres

I have to say that my experience was good, the staff is very friendly and flexible with the scheduling. They don’t try to push more stuff on you and they don’t pressure you into anything you don’t feel comfortable. I had a extraction and bone graft done the Doctor was really good, professional and friendly and did it pretty smooth, I’ve had this procedure done at other dentist and was not done as good and not even close. My would definitely recommend Gentle Dental to my friends and family.

Joseph Albrecht

I had a great experience at Gentle Dental Del Lago. The staff is professional and welcoming, and they made me feel at ease throughout my visits. I will continue to go to this place. Highly recommend!