Nuevo Smile Dental Care - Nuevo, California

Balanced Alpha Dog

Horrible customer service and over priced. All I wanted was a basic teeth cleaning. After I waited for over an hour. The Dr didn't even speak one word to me. The facility was very dirty and the whole experience was a waste of money. 60 dollars for x rays with exam. Only to be told they won't do anything elts without another 500. All I wanted was a basic cleaning and polish and they told me I have to do a deep cleaning for 500 dollars.

Maria

Friendly and helpful staff! I come for ortho and got an amazing deal for my braces! Super fast and reliable:)

Destiny Marsh

That girl in the front are the best !! So sweet and professional I highly recommend

SoCalBro

I've been going to this dental office for years! They do quality professional work and have awesome customer service! The front office and dentists are very friendly and qualified! I highly recommend everyone to this office!

bruh funny

This places is a truly amazing place! They are fast and reliable. Super welcoming!!!!!

Ivan M

The first time I went was great. Both my father & I went in & were out within an hour and a half. Today I went in and waited 2 hours just to be seen by the dentist only to be told that they wouldn't be able to do any work on me because "they had other patients" & that because they had to do an extraction on another patient I would have to schedule an appointment for another day. I drove an hour to get there & waited over 2 hours (ended up being almost 3 hours total) only to be told no work would be done today & that I needed to come back. It was a complete waste of time.

Also person in charge of taking x-rays isn't trained in proper decontamination & I suspect that may have been the reason I caught covid a week after my first visit. Let me explain, she puts on gloves & sticks these plastics in your mouth takes them out and switches them as needed right before she manipulates the x-ray machine with those same dirty gloves but that's not the worse part. When she's done taking x-rays she doesn't wipe down the machine at all. She just secured it inside the cupboard & closed the doors. So everyone who gets an x-rays done also gets a mouth full of everyone else's germs because they don't bother to sanitize.

As I sat there passing the 2.5 hour mark I realized there's no reason for me to drive so far for terrible service. I ended up telling the receptionist that if they couldn't do anything for me today that I would go elsewhere. They tried to get me in on a day I work but given the wait time I experienced today & the horrendous hygiene practices, I decided it wasn't worth it.

Lency Lopez

I don’t recommend if you’re getting a wisdom tooth removal or root canal. I got my wisdom tooth removed here and they were so slow, the dentist also pulled my lips apart so much he caused a tear and I was bleeding from the corner of my lip.
They didn’t put me to sleep or give me gas, just injections (I still felt pain from the pressure).
They also didn’t treat my cavities. I told them I had tooth pain and they said I was fine and had no cavities. Later on I went to a different dentist and they find cavities in the areas were I was having tooth pain…

Victoria Mercado

It was a good experience all of the ladies are nice and the Doctor do a good job