Franklin Dental & Braces - Dalton, Georgia

Andrell W.

This was our first time being serviced with this company and we really enjoyed how they took great care of all three of our children. They don’t allow you to go to the back with your child and they do guide you to a window so that you are able to see what’s going on while the children are being serviced. The ladies at the desk were very helpful because we didn’t have the physical insurance card so they were able to look it up. They also communicated really well with letting us know what the children needed done. They were also able to get their cleaning and most of the dental work done the same day. Very greatful for Krystal amongst the other women at the desk. Also, Jessica who made sure to explain and answer any and all questions that we had about the dental work they needed done. Highly recommend this location. Gratitude for a great experience!

Dixie W.

I have never had an experience as awful as this at any business. I made an appointment over the phone to schedule a filling for my child. The next day they called to reschedule, saying they don't do appointments that late, even though they set the appointment time just the day before. The next time we went, they rescheduled again due to scheduling conflict. Then at the next appointment they rescheduled AGAIN after having us wait for almost an hour to be seen.
The most recent appointment was ridiculous. We got called back for consultation, then proceeded to wait in the lobby for almost 2 hours. We asked the front desk for an update because the lobby completely emptied out and we were still waiting. They said that during the consultation, they had meant to tell us that my child is unable to be seen right now, and that they will reschedule for 10 days out. We have been trying to get this filling done for a MONTH.
We have been going to Franklin Dental for 5 years and something happens at almost every single appointment. Save your time and go somewhere else.

Jenna W.

This place is an absolute joke. You have to wait hours to be seen even with an appointment, you specifically request to go back with your child on the spectrum they say it's in the notes and then get there and it's not so they refuse, they said my oldest had 13 cavities but would not show me the proof, very unprofessional and some of them are very rude. We will never be going back to this facility and I think all parents should be aware because I have met other parents who had the same issues and took their children elsewhere and found out that when they say they have multiple cavities when they got to the new place they had 0 cavities so someone isn't being honest.

Luis

Went for a consult for braces. The girl up front Daisy was really nice and explained everything so well. The doctor and I believe her name is Candace are so nice and caring. I would definitely bring my kids here for braces.

Thomas N.

Jesus Christ! This place needs shut down after reading all the reviews and then going, They're not wrong! Took our 3 year old for his first cleaning and they wouldn't let both of us go back when used to they would! They then turned and blamed it on the "New Doctor they have, she's changed all the rules" Then they started talking about wanting him to get x-rays!? Needless to say we completely canceled the appointment and left, and after reading these other reviews I am glad we did!

DO NOT WASTE YOUR TIME HERE - DANGEROUS FOR ANY CHILDREN - IF YOU LOVE YOUR KID THIS PLACE ISN'T WORTH THE SCARE OR WORRY!

Also the doctor will cause a absolute FIT if you have more than 1 kid going there. The Nurse told my wife that even if you're a single parent with multiple kids and one is getting a cleaning and the other is being loud then its a problem! I MEAN REALLY Where do you want us to go!? Put that on the window outside and let PARENTS know before they trust to even bring them in. Absolutely SICK at how they practice..

Jello C.

I DO NOT RECOMMEND THIS PLACE. I waited for 3 hours in the lobby for a scheduled morning appointment. I finally got up and told them to reschedule. I was rescheduled..however when I returned the next time the staff are unprofessional. The dentists are knowledgeable at least but the hygienist was rude. She seemed like she didn't want to be there and seemed very annoyed.

JD G.

i was satisfied with my visit ! The front desk service was excellent and very helpful especially jennifer! She was very nice and friendly. she made sure i understood everything and i highly praise her for her amazing work ethic !

Carol D.

This place is a joke!!!! My son had an appointment at 4 , I called and the appointment was rescheduled to 4:30! I drive 45 minutes there and they tell me that they don’t see patients after 4, that the call center made a mistake! And all they say is they’re sorry!!
The last time he had an appointment that they had scheduled him for was for 2 fillings and to have an extra tooth pulled, we get there and the dentist he sees , tells us he has no teeth that need filled and the extra tooth that needs pulled has to be done surgically and they can’t pull it!! Another wasted Trip!!!

DO NOT RECOMMEND!!!!

BAD SERVICE