Merchant Dental: Dr. Merchant and Dr. Merchant - Tempe, Arizona

Preston

I had a pretty disappointing experience at this dental office. Hygiene and cleanliness seem to be big issues. I rarely saw the staff washing or sanitizing their hands, and they reuse gloves by leaving them on the counter, which doesn’t seem right. When I came into the room, the instruments were already out in the open, so I couldn’t tell if they were clean or not. At my previous dentist’s office, they always opened them in front of me. Overall, the place made me really uneasy. I wouldn’t recommend it.

Navin Kedia

Always a great experience. Dr Merchant and his staff are always great. Never have to wait long. And a painless dental cleaning is a bonus !

Siobhan Wallis

My experience at this dentist was extremely disappointing. The quality of care was subpar. The dentist was rough during the procedure, causing unnecessary discomfort. Just went straight in with the drill. And he stood the whole time as if he were in a rush. Additionally , their lack of communication about the treatment plan left me feeling confused and uninformed. I would indeed get a second opinion. I was told from this doctor I had three cavities. I went and got a second opinion and it’s only one. The other two were discoloration. Furthermore the woman at the front desk made me feel like I was an inconvenience because I have so many appointments because I can’t afford to do everything all at once. I would not recommend this dentist to anyone seeking professional and compassionate dental care.

Julianne Bonsaver

THEY WILL TELL YOU YOU NEED WORK DONE THAT YOU DO NOT.

Get a second opinion before getting ANY work done here. I went in for a cleaning and it had been a while, so I was expecting it to be rough.
I ended up walking out with them telling me they couldn't do any work that day because I needed a deep clean in two sessions, and several fillings. I was disappointed because I've never had a cavity in my life and they said I had several.
They said they needed to hear from my insurance before any work was done. After this, they completely ghosted me for 3 weeks. When I called my insurance company, they told me they had never been contacted and claims/quotes were never filed. So I went to a new dentist.

My new dentist confirmed I HAVE NO CAVITIES AND DID NOT NEED A DEEP CLEAN. I asked her to triple check to be sure, I told her another dentist had told me I had several cavities. After checking again to make sure, she told me I had staining on the backs of my teeth (I had known about that for years) but absolutely no cavities and my teeth were impressive for not having been to the dentist in a while.

Do NOT get work done here without a second opinion first! They will tell you that you need work done that you do not need.

Maxfield Elliott

I've been going here for years and Dr. Merchant and his team are top notch. Easy to work with, professional and they do a great job.

Yecinya Santana

I personally would not recommend this dentist. In 2021 I had completed half of my treatment plan before I lost my insurance. Within a year most of the work he had done had either broken apart or had come completely out. I had to get a cavity filled in the middle of my front two teeth and I can not floss without it getting stuck. When I addressed it he attempted to shave it down but it did not help. Every appointment I had there was unusually fast and I realize now that a dentist should take his time when working on your teeth. I had a crown put in by him which has chipped. I just realized he did not offer a warranty plan. My current dentist has warranty for crowns for up 5 years in comparison. I wish I knew better in picking the right dentist before paying so much out of pocket.

Geoffrey Dowdle

It doesn't look as fansy as the dentistry across the way but their service is just fine. A man came out raving about how geat they are and how he felt nothing when a tooth was removed. Friendly staff. It looks like an Indian family's business. There are some kids books and toys in the waiting room.

Tori Tighe Allred

Weirdest experience walking into here for a 9:30 AM appointment on September 13th. I called this place prior and told the person I was interested in just a cleaning as a new patient. I have perfect teeth, literally always had good hygiene and literally just wanted to go somewhere to get established as a new patient with a cleaning. I was scheduled for just that.

The lady at the front desk when i came in to my appointment said to me "I have no idea why you're here today, can you give me an idea what we can do for you?"

So already I'm kinda put off with the professionalism because it wasn't that complicated, i wanted a cleaning, easy, she could have asked a bit differently or maybe even apologize, I get it things get lost but the phrasing just felt it could have been nicer for a new patient who's already nervous being somewhere new.

Anyways when i told her I was in for a cleaning only she mentioned a $65 fee to see a dentist and I wasn't allowed to do a cleaning unless the dentist saw me first for the oral exam.

She mentioned I had on my record to have a cleaning still available per my insurance but the 'oral exam' wasn't covered. I explained easily that I just wanted a cleaning, i dont have any teeth issues, just wanted a cleaning.

I was told 'no exam, no cleaning', they wernt allowing to do one without the other and she was really dismissive, not trying to work with me at all. No apologies and not even trying to be polite either. So I called my insurance and CONFIRMED this was false. My insurance absolutely told me that there is no limitation like I was being explained by this lady at the front desk and its something I could totally do and he covered for. I was on the phone with my insurance right out front for 30 minutes confirming this information and yes I have a record of my conversation and what I confirmed. My insurance wasn't sure why they were refusing to do a cleaning and mentioning a oral exam charge like this.

So I didn't want to go back in there, now being 30 minutes past my appointment and I didn't want to be a Karen by risking any verbal confrontation with a employee that was making it quite obvious they didn't want me as a new patient haha. It was really weird, I have no idea why they'd lie to me as it was something I could very easily check with my insurance which I did. I also took time off work to attend this cleaning so i was admittedly annoyed that i wasted my PTO time in the morning for this.

My insurance gave me the names of a few other Dental offices near me. I called the first place and my interest in just a cleaning. They had a cancelation and advised they could take me at Noon same day. They didn't do Oral Exams before cleaning and mentioned it's usually done after a cleaning depending on what comes up during my cleaning, it's not necessarily needed all the time depending on my teeth health.

I went to my appointment at Noon and it was all charged 100% to my insurance, no 'oral exam' fee like this place was trying to do which further reinforced that the employee likely had no idea what she was talking about or was misleading me unintentionally. I dunno, it didn't feel purposeful and was likely an honest mistake but still, was a weird encounter. I mean I been to dental appointments my whole life and this is the only place that tried to do this to me. I've always seen a hygienist before the dentist, my teeth are all veneers on the top so i rarely needed a dentist as they are pretty healthy.

Anyways this place also lost business on an implant too. The place I ended up going to did end up getting the dentist in after my cleaning for a quick talk about an interest about a tooth implant that i expressed and didn't even charge me an out of pocket 'oral exam' for that either.

Seriously no idea what this place was thinking, maybe talk to your front desk staff about this 'oral exam' charge, maybe they are misunderstanding a procedure because it's the first time I heard about this being mandatory and especially when I voiced a interest in just a cleaning.