Jesse Applegate
1/5
I've been going to this dental office for years. My initial dentist was dr. Roberts which was fantastic! Unfortunately he left the practice. My next Dr. Was dr. Bala who again seemed good but soon left the practice as well. My 3rd....yes 3rd dentist in less than a year Dr. Tran seemed alright but all of a sudden after his initial consult, I apprarantly needed over $14k worth of dental work. (My insurance covers a $2k max annual benefit.) I went to regular perio appointments and you'd think if I had an issue it would have been Brought to light before so much work needed to be done. All that aside, thats still not even my biggest issue. Regularly, while sitting in the waiting room, my wife and I can hear the front office staff acting like high school girls talking trash about patients they either just dealt with or just got off of the phone with. In addition to this, they require payment UP FRONT for dental work, which alone is insane to pay for medical care before you receive it. That being said, I was notified that "my insurance covered more than they anticipated" and I was due a refund of $350 ish dollars. When I informed them I wanted a check, they said it would take 4-6 weeks to which I was ok with. 2 months later I reach out to them and am informed that the refund was NEVER PROCESSED. I again am patient and am assured the refund will be processed and will be received in about 4 weeks. Another month and a half later I call them today, they tell me it was processed at the end of August (a month ago) and NOW it's being "withheld by the office manager". What does that even mean. What right do they have to "withhold" my money but have the audacity to require payment up front. I have since moved to a private practice dental office. Tucson spectrum dentistry has gone downhill since I started as a patient there. I will not be back.
