1/5
Bad service and not professional.
Edit after 9 months later response:
Last year I switched employers and insurance therefor could not maintain my prior dentist due to out of network. I contacted Affordable Dental Care asked if they taking new patients and they said yes. Affordable Dental Care scheduled me for an appointment 45 days later. Prior to the appointment I called the location to adjust the appointment as I had a work conflict arise.
As I was speaking with the receptionist on the phone. I was placed on hold on 3 different occasions whilst attempting a simple schedule adjustment. After the third hold, I could hear a person in the back ground was directing the receptionist to not schedule me. The receptionist then told me they did not have appointments, yet when I first called she said they did.
I then asked, "Are you saying you are not taking new patients?" The receptionist replied, "I don't know." and proceeded to hang up on me. That is not professional and it certainly is bad customer service.
"Response from the owner 2 hours ago
We have no record of you being a patient here. Perhaps you have us confused with a different office. We have never treated you at our office."
Much like my original experience 9 months ago with Affordable Dental Care the response from the owner today is similar.
No, you do not have a record of me being a patient. Also I do NOT have you confused with a different office, as a customer I had unprofessional and poor customer service with Affordable Dental Care.
Thank you for reaching out about my experience.
I hope going forward Affordable Dental Care strives to elevate the training of their receptionists, and seeks new patient opportunities as well as accommodations in scheduling as they arise.