Arrowhead Dental Specialities - San Bernardino, California

David “Mr David” Skelton

I recently had a deeply concerning experience with Arrowhead Dental Specialists. I was referred by VA Loma Linda Healthcare for a tooth extraction, specifically tooth #14, to be conducted by an oral surgeon. Initially, the team seemed friendly and informative. They prepped me with nitrous oxide and topical anesthetic, but this is where the ordeal started.

Dr. Luiza Portnoff came in without any formal introduction or explanation of the procedure. She proceeded to inject a needle on the opposite side of where the topical anesthetic was applied. When I raised my concerns, her reaction was not just unprofessional but, frankly, shocking. Instead of apologizing, she admonished me, claiming I had bent her needle. One of her assistants finally admitted that they had applied the topical anesthetic to the wrong tooth (#4 instead of #14).

When I expressed my frustration and insisted that the extraction go as planned, considering the significant payment from the VA, Dr. Portnoff decided to abort the procedure. The office manager, who incorrectly told me Dr. Portnoff was the only oral surgeon available, then rescheduled my appointment for the next week, citing Dr. Portnoff's emotional state as the reason. This was a clear deviation from the professionalism and expertise one would expect from a medical facility.

In summary, my experience at Arrowhead Dental Specialists revealed shocking lapses in both clinical and interpersonal skills. Dr. Luiza Portnoff demonstrated a lack of competence, management, and people skills. The office manager was not honest about their staff credentials. It's concerning that Dr. Portnoff can practice with such clear gaps in her skill set and bedside manner. I strongly advise looking elsewhere for dental procedures.

T H

Arrowhead Dental Specialist are ok.
The Dentist is super friendly and so are the Dental assistants.
The front staff are friendly but they aren't reliable. As they don't respond back to phone calls or messages.
They would have received 5 stars but they didn't follow through.
My daughter went to see the dentist.
The dentist prescribed her meds.
Went to pick them up our pharmacy states that it was never called in.
So I had to wait to contact the Dental office as they were closed.
I left a message and when they didn't get back I called in.
Talked to one of the front office ladies.
She assured me she would talk to the dentist and make sure he called in and that she would contact me back.
Never got any call back or anything.
So needless to say you have to stay on top of them because they don't really care.

Marin

My 80-year-old mother was referred here by her regular dentist as she needed an oral surgeon for a tooth extraction. Although it took us 10 days to get an "emergency" appointment, the process ended up taking Dr. Portnoff only a few minutes. Even though Mom is on blood-thinners, and I was concerned that they may send her back ANOTHER week after evaluating her, she was able to do it that day with little bleeding and only minimal pain.

Eduardo Martinez

Dr Bae and her assistant, Lauren did an excellent job with my root canals. The office staff were awesome too. Having horrible experience with previous specialists, Dr Bae was a breath of fresh air. She was fun, but also very professional. She kept me reassured throughout the process, and even explained what was going on in my teeth. All in all a very pleasant experience.

Martin Ramirez

Called to pay my bill and the representative really was unprofessional using derogatory term cause she didn’t know how to use care credit . Not worth your time and misquoted finance charge violating UDAPP compliance.

krashkrieger

Dr. Bae took care of a root canal for me and did a very nice pain free procedure

Janelle Elms

Dr. Portnoff should find another line of work.