Best Buy - Clarksville, Indiana

Draden K.

Geek squad was very helpful in helping me setup my new phone, and giving me store credit for my warranty. However the customer service lady who helped me was rude. She seemed frustrated throughout the process of getting me a new phone, and directed her frustration at me.

William S.

Let me first say my review isn't for the Clarksville store per se but the 1-888 number and every other number I've had to call in the last month and a half, and the customer service, or lack there of, from BB as a whole. May 12, 2025 I went to BB to purchase 4 appliances, washer, dryer, refrigerator, and range/oven. I spent close to $10K on the above appliances. It was convenient to purchase what I wanted all in the same location. That's about as nice as this review will get.
I had 3 delivery dates scheduled due to availability of each item. Fridge- 23 May, washer and dryer 12 Jun and Range 1 Jul. On the day of delivery for the washer/dryer I received a damaged washer. Huge dent in the back. Dryer was fine. I was told I could keep the washer until a new one could be sent lit to replace the dented one. I scheduled the new one for the same day as the range. Less trips made by the delivery crew. Next was the fridge. It came, thankfully with no issues. So next was the range. Here's where the fun begins. Now remember it was scheduled for 1 Jul 2025 on 12 May 2025. Over a month and a half later. On 30 Jun I get a call saying my range will not be delivered on 1 July. I ask why not? I was told by the agent that it arrived to their warehouse late so I needed to push out the date until 3 Jul. 2 days later, not sure why, it couldn't just be loaded on the truck and delivered the next day. But I agreed and even told the agent to push the washer out until 3 Jul. Once again, less drives to my house for the delivery crew. No big deal. A few hours later I got a call from the delivery crew saying they had my washer and to make sure I was prepped for delivery on 3 Jul. I asked if that included my range and was told they didn't see any order for a range to be delivered. I call BB customer service and was told it will be delivered and have 2 emails and texts confirming the date. On 2 July, I was texted and asked to call and schedule my range for delivery. So again, I called customer service to let them know it was already scheduled for 3 Jul. I had emails confirming this. I was told that the range was backordered and they couldn't get me one until 30 Aug 2025. Mine you, its already been a month and a half since I paid for the range. I asked why would they call me to let me know it arrived to the warehouse late if it never arrived at all? The best part is, I asked to speak to a supervisor and was told that a supervisor would call me back within an hour of my call. It's been since Monday and I haven't gotten a call yet. When I called yesterday to speak to a supervisor again, I was told I'd get a call back within 30 minutes. Again, no call back. So finally a supervisor called me back yesterday evening only to give me the run around about rescheduling or canceling my order for the range.The final straw was when my washer came today, the delivery crew told me before taking it off the truck that it was damaged like the previous one and their supervisor told them to deliver it anyways. I rejected that one also. So now I have another delivery date on 9 Jul for another replacement washer. Wish me luck. I will update this review if the experience is anything like its been so far.
I've been a loyal BB customer for quite sometime but I may not buy another item from BB again, especially appliances. The service I received was horrendous to say the least. No one knew what was going on with my delivery. Again I spent nearly $10K on appliances. I have since purchased the range I wanted from another appliance store. Less cost overall, better warranty, and it will be at my house on 8 Jul because they know it's in the warehouse ready to be delivered. Like I previously stated this isn't so much the store employees but rather the customer service call centers and them not knowing what is going on with orders and deliveries. I've had issues with stores and customer service centers for other companies but everything got handled and I felt confident after I got off the phone with their people. With BB, I have zero confidence in them services they provide

Leonard H.

Asked associate if I could upgrade the memory in a laptop I was purchasing. He said $180. $100 for memory and $80 for labor. I thought that was a little too much, but after being convinced it was a better deal to get everything immediately I paid for my purchase. Later I found out I didn't get what I asked for. I paid $180 for a memory upgrade and was sold instead an annual best buy membership. I paid $150 for Microsoft 365 one time purchase and was sold instead Microsoft office 2024. Did not think best buy was a place to watch out for a scam.

Maxwell M. (.

I was very pleased but had not been in the store in a while. They have some very cool electronics. I need to go more often. I noticed that their pricing is more competitive with online-only stores than it used to be. I wish they carried more cables and adapters like Radio Shack used to, though.

Matthew C.

If you’re looking for “Open Box” home theater products, I strongly recommend you go to a competitor: Audio Advice, Safe & Sound, Crutchfield etc. for a dramatically better experience. I was interested in a pair of speakers (sold as a set). I called to verify the condition and was automatically routed to their national call center. The rep said the notes indicated just some missing paperwork. I order them, drive 25 minutes (with tolls) to pick them up only to be handed a SINGULAR speaker. When I asked where the second one was, I was essentially told (by a manager) “this is all there is, you can take it or return it.” Great theory but broken system.

Reginald P.

I purchased an open box imac over the phone with the help of a bestbuy rep, verified and all I paid and scheduled pick up today. Long story short they cancelled my order, called customer service and told me system cancelled it because of possible fraud. (Which dont make any sense since im picking it up and can verify me again.) I was advised to go to the store which I did.
In store I told them what happened and they said they still have it. I waited almost an hour had me go back and forth to the customer service area and finally told me they can’t find it. Lol.. I guess someone from the store wants to buy it instead. In my experience this store messed up my order 95% of the time. I will never recommend this store.

Audra B.

I recently bought a new IPad, headphones and accessories at the Clarksville store. Summer helped choose my items; she explained how it all worked & the best options for my needs. She was courteous and was a pleasure to work with. Also, Geek Squad helped with configuring my IPhone to my IPad; Eli with Geek Squad was also courteous & helpful. The whole transaction took just over an hour & I love my new Apple items. Thank You all for your assistance; I really appreciate it.

Audra B

Nate

The laptops me and my gurl bought here are great. But... when we tried to get her a new phone? The in store Verizon Rep screwed it up. We had to call the Verizon Offices ourselves to reset her phone over mine! Luckily THEY were competent enough to do so. Idk. I'd say it wasn't that bad but it could definitely have been better here.

Draden K.

Geek squad was very helpful in helping me setup my new phone, and giving me store credit for my warranty. However the customer service lady who helped me was rude. She seemed frustrated throughout the process of getting me a new phone, and directed her frustration at me.

William S.

Let me first say my review isn't for the Clarksville store per se but the 1-888 number and every other number I've had to call in the last month and a half, and the customer service, or lack there of, from BB as a whole. May 12, 2025 I went to BB to purchase 4 appliances, washer, dryer, refrigerator, and range/oven. I spent close to $10K on the above appliances. It was convenient to purchase what I wanted all in the same location. That's about as nice as this review will get.
I had 3 delivery dates scheduled due to availability of each item. Fridge- 23 May, washer and dryer 12 Jun and Range 1 Jul. On the day of delivery for the washer/dryer I received a damaged washer. Huge dent in the back. Dryer was fine. I was told I could keep the washer until a new one could be sent lit to replace the dented one. I scheduled the new one for the same day as the range. Less trips made by the delivery crew. Next was the fridge. It came, thankfully with no issues. So next was the range. Here's where the fun begins. Now remember it was scheduled for 1 Jul 2025 on 12 May 2025. Over a month and a half later. On 30 Jun I get a call saying my range will not be delivered on 1 July. I ask why not? I was told by the agent that it arrived to their warehouse late so I needed to push out the date until 3 Jul. 2 days later, not sure why, it couldn't just be loaded on the truck and delivered the next day. But I agreed and even told the agent to push the washer out until 3 Jul. Once again, less drives to my house for the delivery crew. No big deal. A few hours later I got a call from the delivery crew saying they had my washer and to make sure I was prepped for delivery on 3 Jul. I asked if that included my range and was told they didn't see any order for a range to be delivered. I call BB customer service and was told it will be delivered and have 2 emails and texts confirming the date. On 2 July, I was texted and asked to call and schedule my range for delivery. So again, I called customer service to let them know it was already scheduled for 3 Jul. I had emails confirming this. I was told that the range was backordered and they couldn't get me one until 30 Aug 2025. Mine you, its already been a month and a half since I paid for the range. I asked why would they call me to let me know it arrived to the warehouse late if it never arrived at all? The best part is, I asked to speak to a supervisor and was told that a supervisor would call me back within an hour of my call. It's been since Monday and I haven't gotten a call yet. When I called yesterday to speak to a supervisor again, I was told I'd get a call back within 30 minutes. Again, no call back. So finally a supervisor called me back yesterday evening only to give me the run around about rescheduling or canceling my order for the range.The final straw was when my washer came today, the delivery crew told me before taking it off the truck that it was damaged like the previous one and their supervisor told them to deliver it anyways. I rejected that one also. So now I have another delivery date on 9 Jul for another replacement washer. Wish me luck. I will update this review if the experience is anything like its been so far.
I've been a loyal BB customer for quite sometime but I may not buy another item from BB again, especially appliances. The service I received was horrendous to say the least. No one knew what was going on with my delivery. Again I spent nearly $10K on appliances. I have since purchased the range I wanted from another appliance store. Less cost overall, better warranty, and it will be at my house on 8 Jul because they know it's in the warehouse ready to be delivered. Like I previously stated this isn't so much the store employees but rather the customer service call centers and them not knowing what is going on with orders and deliveries. I've had issues with stores and customer service centers for other companies but everything got handled and I felt confident after I got off the phone with their people. With BB, I have zero confidence in them services they provide

Leonard H.

Asked associate if I could upgrade the memory in a laptop I was purchasing. He said $180. $100 for memory and $80 for labor. I thought that was a little too much, but after being convinced it was a better deal to get everything immediately I paid for my purchase. Later I found out I didn't get what I asked for. I paid $180 for a memory upgrade and was sold instead an annual best buy membership. I paid $150 for Microsoft 365 one time purchase and was sold instead Microsoft office 2024. Did not think best buy was a place to watch out for a scam.

Maxwell M. (.

I was very pleased but had not been in the store in a while. They have some very cool electronics. I need to go more often. I noticed that their pricing is more competitive with online-only stores than it used to be. I wish they carried more cables and adapters like Radio Shack used to, though.

Matthew C.

If you’re looking for “Open Box” home theater products, I strongly recommend you go to a competitor: Audio Advice, Safe & Sound, Crutchfield etc. for a dramatically better experience. I was interested in a pair of speakers (sold as a set). I called to verify the condition and was automatically routed to their national call center. The rep said the notes indicated just some missing paperwork. I order them, drive 25 minutes (with tolls) to pick them up only to be handed a SINGULAR speaker. When I asked where the second one was, I was essentially told (by a manager) “this is all there is, you can take it or return it.” Great theory but broken system.