Boulder Smile Design - Boulder, Colorado

Vana D. V.

I had a wonderful experience at Boulder Smile Design. Doctor and the staff were very friendly and professional. Had my root canal done and received excellent care, and everything was explained to me clearly. The procedure was smooth and painless. The clinic is clean, and the atmosphere is welcoming. I highly recommend this dentist to anyone looking for quality care!

Amelia B.

I am always so impressed when I come in. Everyone is so welcoming and knowledgeable. The hygienists are all amazing and Dr. knows his stuff. He did a cavity fill for me and literally was the first pleasant experience. 10/10 would recommend.

Kayla B.

Had such a great welcoming experience! Staff is friendly, kind and helpful. The hygienist was very gentle and thorough. Doctor Friedman has great attention to detail and cares!

Barbara F.

The office staff was very welcoming and the office clean and comfortable. I received an excellent cleaning from the hygienist and a very thorough exam from Dr Friedman. He was a pleasure to speak with and his explanations were clear and very understandable. I highly recommend Dr. Friedman’s dental practice!!!

Kristin N.

Highly recommend! I really appreciate Dr. Friedman’s time and attention to detail in discussing a complex issue. He not only walked me through all the different aspects of the issue and recommended treatment options, but he really took the time to understand my concerns and answer questions. Thank you!

Juliette J.

Dr. Friedman is an excellent, talented and gentle dentist. The office staff and assistants are kind and genuinely care, and are able to work with payment plans. It's such a wonderful practice that I drive from Denver to go to the dentist!

Rachel N.

I had a terrible experience with this dental clinic when I received a surprise bill years after my kid visit. There was no prior notice or communication, and when I contacted the office to sort it out, the staff was unhelpful and slow to respond. Overall, it was a frustrating and unprofessional experience. I wouldn’t recommend this clinic.

Never received any of the invoices, once I got a text I immediately called.
I always give my insurance information so you should have it on file.
The office person was unhelpful and try to get me pay instead of doing her job and contact my insurance company which she did in the end only because I insisted.

Hana S.

Why I Left My Dental Office After 30 Years
I had been with this dental office for 30 years. Unfortunately, I recently decided to leave due to administrative issues that have significantly affected my experience.

Billing and Insurance Claim Issues
For the first 27 years, I received consistent, accurate statements after each treatment. However, three years ago, problems started to arise. Claims to my secondary insurance began to be filed sporadically and stopped altogether in January 2023, causing me financial loss. I only received a handful of statements, most containing errors that were never corrected, despite my emails and a face-to-face meeting with the office manager on 2/6/2023. I documented the required actions from that meeting, but these were ignored.
On 7/22/2024, I received an email from the office manager demanding $4,000 without any explanation or statement. After I requested a statement, I eventually received one showing a balance of $1,429 and a request to pay $4,000 the same day. In response, I sent a detailed list of the billing errors I found, expressing my willingness to pay any balance owed once the errors were corrected and the outstanding claims submitted. Despite my follow-ups, I received no response. I am still waiting for final corrected statement. Most billing errors were billing me out of network fees although the dental office had been in network for both insurances until January 2024 when one of them was dropped.

Dental Records Request Issues
On 7/18/2024, I requested my dental records over the past 30 years. After a number of emails and phone calls I only received my most recent images. According to the Colorado Dental Association, full dental records should be provided within a week of the request.

I have emails documenting these issues, which I am willing to share if this review is disputed.