Carrington College Dental Hygiene Clinic Mesa

I recently moved here in Arizona and having had good experience with dental schools in Connecticut I thought I would try Carrington college dental hygeine. When I called to make an appointment, the scheduling lady told me, that if I canceled the appointment, I would not be allowed ro reschedule. This immediately set up a red flag. I found later in the week that I needed to reschedule and I called and spoke with rude lady she raised her voice at me saying the student is going to get 0 because of me. Poor student! Carrington needs to replace this rude women because she is ruining their reputation. But that is there problem. The schools that I've been to in Connecticut, are very professional. They were always very accommodating and very thankful that we came as a patient. Dealing with the lady i spoke to is like walking barefoot on broken glass. So be aware that your likely to encounter ? the same horrible experience that I did when dealing with her. Big Big 0.

Hello! I am a student at the Carrington college hygiene program. I just wanted to write a review to those who wanted a FREE dental exam/X-rays/cleaning. We are students competing your appointment so it will take of couple of appointments, depending on your oral exam and history or depending on your diagnosis Appointments are also usually from 8-11am or 1-4pm. We always appreciate those who come in to support of education! The reason for the strict no cancellation policy is because the students will get a bad grade for the day if there is a no show. Ms. Lakefield does an amazing job to let all patient know about all the details when scheduling your appointments, so everyone will be aware of it all :) Schedule your appointment today if you are interested in bettering your oral health!!

I’m sad to say I read the reviews after the experience. The first dental hygienist student was amazing and did her work with great care and timing. Her name is Audrey and if you get any future care with her then you are in good hands. I have chosen her because of her great care and wanted my father to have that. The angry lady that every one brings up in the reviews is the problem. I told her I wanted Audrey and she said I was not specific, which is not true. I work in healthcare myself and I’m very precise in what I requested. She acts like you are the one who did the error even though you don’t have access to their schedule. Someone else mention how she calls and in the voice messages she “confirmed the appointment”. That is not confirmation, not unless the person called back to verbally agree. I tried to call back to cancel the appointment, but the voicemail box was full so I couldn’t even leave a message. Including even if I call back there is still no answer. I have also complained about the rude front desk lady who calls herself the clinical manager to the director and all I was told was “ Thank you for your perspective. This is is noted and submitted.” That’s all! I have observed and trained under various healthcare management and I seen how they handle situations, but you can tell this “clinical manager” is not reprimanded. So she has this entitlement of being right 24/7 on her course of action with the patients and any patient representations. Out of curtesy I will attempt another call to cancel the appointment. Let hope we get lucky and actual receive an answer. Personally myself I have triage and taken many clinical calls before and scheduled for more than 10 clinics per day on top of running a clinic. It’s not that difficult to do this position, scheduling with running a clinic. If she was a true manager she would have led with great professionalism and kindness, not bigotry and condensation. -Below is the screenshot of the email I received.

I’m a student at Carrington and I love it here! The teachers care so much and want us to succeed. Ms. Lakefield works so hard to make sure that we have a patient in our chair each clinic and we are so grateful for that. Our appointments are three hours each and knowing that we have such good patients willing to come in and let us learn on them is the best.

My family and I have benefitted from the services offered at Carrington’s dental clinic. The dental students and clinic staff are exceptional and the care rendered is of high quality. I’d like to also commend Ms. Beth Lakefield for her outstanding management of the Clinic throughout the years that we’ve been attending. She’s professional, accommodating and highly efficient in handling the complicated scheduling for the clinic. She has a demanding job yet she consistently maintains excellent customer service standards. This clinic is a blessing for the community. Thank you.

I had a great experience with my cleaning when I went in earlier this year. I plan to go again later this year. Everyone was very professional and polite. The students did a great job cleaning my teeth. I look forward to my future cleanings at Carrington.