Dental Center of Highland Park - Los Angeles, California

Silvia E.

I have not been to the dentist in a few years and I had gone to the western dental in Lincoln Park about a year ago but I never went back because of the customer service.

Completely different experiences here. When I arrived a gentleman greeted me and provided me forms. After a few minutes Ashley took over, super sweet, explained how everything will work. Rita was the dental assistant that took over, very professionally and friendly, she managed to provide a great experience while training a new staff.

Dr. Mark
Fast and great service, enjoyed his interaction with his staff.

Isabel G.

First time coming into the office and I now know I have a new dentist. Office and rooms were very clean. All staff members are extremely friendly. Fairly prices. Easy parking. I definitely recommend to anyone looking for a dentist. And to top it off, it’s next door to the best dumpling cafe in LA.

Juan P.

My appointment was scheduled for 11:00 AM, and I arrived and sat waiting at 10:50 AM. However, I wasn't seen until 11:30 AM. This was on a Saturday morning, and I had paid for parking outside your location for two hours, which was not enough time. It shouldn't take over two hours to receive an X-ray and cleaning. You guys need to do better and keep you're appointed on time. You guys are taking way too long to see people. Needs to improve.

joseph K.

1.after I was seated in the dentist chair, and after the doctor rendered his diagnosis. I had a nurse that came in with a computer, giving me estimates of what I had to pay, with a bit of an up sell, which was fine until she asked me for the payment before the services were rendered.
That makes me think that the center does not trust its customers because it demands payment upfront. I am used to paying after the services are rendered. The computer didn’t work and I ended up paying the payment on my way out.
2. The nurse, asking for the payment in the exam room, had a strep throat according to her own admission and kept coughing that made me uncomfortable. It was obvious that she had the something and that I didn’t want that something she did not have face covering. 3. After procedure was over the attending nurse handed me a set of directions. I would’ve rather had her explained procedure to me verbally, later after I left I kind of felt that there were stitches done to close the hole that the surgeon left after pulling my tooth. That wasn’t explained neither by the nurse or the doctor. What am I supposed to do with it. Does this stitch go away by itself or do I have to make another visit to have it pulled out.
The doctor was nice. The pulling of tooth was fine as I didn’t feel discomfort or pain.

Dov

Unbelievable waiting time. 1 hr and counting. Feels like they just overbook, this isn’t an unsolvable problem. Ended up taking 2 hours for x-rays and a cleaning, the cleaning was totally rushed and probably took 10 minutes. The longest part (once I was finally seen) was them telling me about all the additional services I needed and how much I was going to have to spend.

Getting a second opinion on all of it.

Brian B.

The staff are so friendly, accommodating, and empathetic. I really appreciate their sense of humor as well. They are so knowledgeable and they explain the process thoroughly, it helps a lot. The service is pretty fast but what makes it better, is that they take their time and I feel like they’re not taking shortcuts. I will be coming back because of their excellent service. I would recommend them to anyone of my family members or friends. Dr. Ali is amazing!

tim M.

Watch what they come out with about taking out a loan and the amount. They told me to take out a loan for $5000, and the real charge was $ 341, so that is a major difference, and they will pressure you to do so.dont complain to Corp. They will call the office and tell them you complained and will call you and ask if you di
d. Corp dont care and look up their name . It's been changed from another company that had bad practices, so same company has a different name.they billed me even though my insurance covered the bill . Not once but two times. Be aware

Katie G.

Wow, so worth it to find the right place for surgery. Everyone at Dental Center has been so kind, communicative, and patient with me through my wisdom extraction journey. Daniela, Miss Perla, Dr. Behjat, and Sanjuana all mean so much for their hard work <3