Dorsett Dentistry & Braces - Tucson, Arizona

karla cordova

My son had been scheduled for his wisdom teeth to get pulled out for over 3 months in advance. My appointment was confirmed and everything set (or so I thought) for the procedure even a few days prior to the actual date. 3 days before the procedure I get a call that they need X-rays before the procedure on Wednesday and he was scheduled for Tuesday, yet I made sure to ask if that would cause a delay on extraction, in which the representative told me it would not. Nevertheless, I showed up on the scheduled day for extraction only to be told that my son was not on the schedule for that morning. I took time off of work and my son missed a morning of school because of bad communication, bad scheduling and bad customer service. Wish this was the first time something like this happens here but I don’t think I will be returning back.

Candy Forman

My children and I have been patients at Dorsett Dentistry for many years, starting when my kids were very young. The team is always friendly, professional, and especially great with children, making them feel at ease.

I recently got braces, and the process has been smooth and well-explained. The care and attention to detail are top-notch.

Dorsett Dentistry truly cares about their patients, providing excellent service for both kids and adults. Highly recommended!

Krystle Culp

Was very excited to be using this dentist, that is until we got there! The girl at the front desk is not a very friendly person. Her being the first line of contact I'd rethink who you have greeting people at the check in desk. She was VERY rude and VERY unhelpful for us. I would have walked out if we could have gotten a apt somewhere else! Cleaning was very aggressive and not necessary. The girl who did the actual cleaning in the back was very sweet and she was actually the only nice person we had contact with. Don't go if you have a choice somewhere else.

Gregory Silva

Since this was my first time, the staff was doing there best to take care of me. The dentist checked my mouth prior to the cleaning. He was upfront and provided detail on how to correct my brushing habit. In addition, he advised to stay away from toothpaste with whitening additive. He informed me that it can be harmful to the tooth. I am slowly changing my brushing habit and hope to see improvement on the next visit.

lissandra salcido

Nothing against there staff however worse miscommunication ever ! My nephew appt was seen 10/10 I kept getting calls he has missed his appt he had an upcoming appt 10/31 which was cancelled with no notification. I continue to get calls from missed 10/10 . November 20 he had an appt for treatment when arrived I was advised appt had been cancelled due to nonconfirmation when I called and could show her I can talked 11/19 spoke w a male rep and appt was confirmed . When I called call service member picked up stating he had duplicate chart I tried to explain to receptionist if there 1 charts there was a miscommunication w male rep whom I spoke w yesterday , conversation was dismissed stating appt was not made on duplicate chart . Now he has to wait as a walk in pretty much when he had appt at 10 that had been confirm just because rep who answered the phone couldn’t check properly. ? I asked to speak to someone to file a complaint and get chart merge I was transfer to a voicemail . What a joke .

Nichole Adams

At my appt on time, my same insurance. Waited 25 min. XRays every year, I have never had done yearly xrays, anywhere else. 7 fillings last year and they're failing a year later?
I don't trust them. All new staff from a year ago, never a good sign either. Think this is my last visit w them. Some of the staff are nice, but no one explains "oh, the front will give you the estimate" They hand you a paper to sign w estimates. When you ask "oh, that's for the Dr to explain." She just sent me up here!

Jim Spann

Dentist and staff were professional and friendly. Call center who books appointments was low grade, unprofessional 🙁 Call center was very difficult to understand, deep southern accent, kept jumbling phone numbers, and letters of my name, couldn't answer most of my questions, couldn't tell me which Dr I could see, and overall a poor experience. Bless her heart...at least they answered my call

kassandra cordova

Great team work super friendly and help me out and getting all three kiddos seen at the same time other Dentist we’re not allowing me to take all kiddos at the same time and that was a big inconvenience for me. Dorsett Dentist & braces made it work for me. Love them ?