2/5
I called to make an appointment after my crown broke over the weekend, but the process was unnecessarily complicated. The website instructs you to call the office to schedule, but when I did, I was told to fill out a form online and wait for the appointment team to contact me. I followed the instructions, but since the office closed at 2 PM on Monday, no one addressed my inquiry until Tuesday morning. Closing early on a Monday—especially after a holiday weekend when people may have urgent dental issues—seems poorly planned.
After submitting the initial form on Monday, I received a link on Tuesday morning to complete even more paperwork. This message also stated that someone would get back to me within 1-2 business days to schedule the actual appointment. For a broken crown that’s already out of my mouth, waiting that long just to schedule is completely unacceptable. I decided to move on to another provider who could offer care in a timely manner.
Perhaps I could have been seen sooner, but I wasn’t willing to gamble with such an inefficient system.
The only reason I gave two stars is because the person I spoke to on the phone was polite. However, the conflicting instructions, delayed response time, and the additional paperwork without even securing an appointment all point to deeper issues with their process. No, thank you!
Final thoughts…. Forcing people to your website is ridiculous, not everyone is savvy with technology and some do not have access to the internet; therefore, you should not assume that they do. Answer a phone and schedule the appointment!