Fossil Ranch Dental & Orthodontics - Saginaw, Texas

Stephanie F.

Great staff and a great doctor. It was my first visit and I was anxious, but she assured me and I felt supported on my treatment plan. (5-Stars for the Dr)

However, (unfortunately) I was unaware they merged or were bought out from Brident Dental Care. I left them due to billing and the lack of willingness to help the customer. I was told since their printers were down they would email me my invoice and plan. When I call they will all say the same thing .... "I will send a message to the office...." When all I needed was my invoice of the dental plan they proposed. I need time to call my insurance company to verify my policy and PT responsibility. They are not allowing me that time when they did not send the invoice as the front office stated they would. (1-Star for billing/availability for the customer)

Communication and patient care is a high priority for me. I worked in the medical field in ALL the areas, so I know about following through for patients. I had 5 stars and changed my review solely on the customer service through Dental Works Call Center. They refused to allow me to wait for a supervisor. I was hung up 3 times today, Saturday, and twice Friday.

Jaquelyn C.

The Dentist and her team are incredibly friendly and professional, they’re always putting me at ease during appointments. During my exam she thoroughly explained my treatment options and made sure to get me scheduled right away. What I Appreciate most is the detailed explanations of procedures and treatment plans the front office presented me with. The organization and communication is on point at this location which is super important to me as a patient. Their office environment is calming and the dentist/assistants prioritized different steps to minimize discomfort during treatments. The office is very well maintained, and the staff is always organized and prepared. They have always made sure to bring me back on time for my appointments weather that was just a check up exam or for procedures. I will be returning to Fossil Ranch Dental Care for all of my future dental visits. 🙂

Carli R.

This office is insane! The care, the time they took to go over every question in detail with my sister and me was phenomenal!!! If you’re trying to get more bang for your buck and these hard times, and you want quality work with quality dentist and their whole team of orthodontics and everything one stop shop that you could ask for the this is your place! They are down to earth and not bougie. They’re awesome. I recommend this to anybody and everybody who is having problems with their teeth.

Lindsey R. (.

If you like having your time wasted, then this is the place for you!

I showed up to my appointment on time, but that didn't matter. My appointment for a check-up and cleaning took 2 hours. Funnily enough, I didn't get the cleaning done. So, for some reason, it takes 2 hours for a five minute checkup...

They rescheduled me next day for the cleaning. No biggie, I have that day off, so I took the new appointment time. Next day comes along, and as I am walking out of the door, they call to cancel my appointment because the hygienist called out.

The next available appointment wasn't until the following week. Which is not enough time for me to ask off. They scheduled me to another location in Keller later that afternoon. Fine. I call to confirm the appointment, and customer service tells me that I'm good to go. I arrive, and the Keller location is CLOSED.

The customer service at this dentist is atrocious. No respect for anyone's time at all. How did the scheduler not know that the Keller location was closed for the day

The dental assistant who took my X-rays had no bedside manners. Not a single "Hello. How are you. Sorry this is taking longer than usual. " You could tell he did not like his job.

The only good thing was the dentist herself. She was kind and thorough.

I usually do not give poor reviews, but the way I was treated was unacceptable!

Laura K.

I was grossly disappointed in the service I COULD NOT receive. The hygienist determined that I had gum disease and refused to clean my teeth. The doctor made a 2-minute visit and noticed nothing. I had been in the office for 1.5 hours at this point. I think the point of it all was to make sure that the bill was more than my insurance would pay. If you decide to go there, take plenty of money! My recent experience, however, shattered basic expectations and left me questioning the integrity of the practice.

A B.

Stay away for your own health I was left a massive infection!!! This office is a disaster from the beginning to the end. I needed a crown fixed and I ended up leaving with a massive infection from the dentist cutting my gums with the wire for the crown prep. The dentist was talking with her staff so much she didn’t realize till weeks later she cut my gums when I had to point it out.
When I was told to get my temporary crown it was scheduled on a Saturday even though on every site it says they are closed. I called their customer service line 30 mins before my appointment on Saturday and I was told I did not have an appointment on a Saturday due to the office being closed. I got a call that I missed my appointment on Saturday. I tried speaking to the manager and that was a joke. She was argumentative and would not work with me on a refund since I did not want their services. I never got my temporary crown and by the time I got back in for the infection they gave me, I only received my final crown even though I paid for a temporary.
I had another local dentist office request my records and they made it so difficult the new dentist office is doing free X-rays!!!
Their billing is inaccurate, they do not take care of their patients, and they leave people in worse off condition than they came in. With so many dental offices around, just stay away.

The fact the owner responded and still has yet to send my record is a joke!!! Do your job first then you won’t have to respond to bad reviews.

Deb W.

I have been going to Fossil Ranch Dental for several years, loved my dentist. Only had one problem with them billing me several times for something I wasn’t responsible for. I saw that they had partnered with Brident Dental, which I wasn’t familiar with. Never even got a notification about that, that I could remember. Anyway, I had a dentist appointment, last week and it was the worst experience I had ever encountered there or anywhere else! First off, it seemed that I wasn’t scheduled for a cleaning( what else do we go to the dentist twice a year for) or so, it seems. After the x-rays, the girl said, so I guess you didn’t want your teeth cleaned. I said what, of course I wanted my teeth cleaned. She then left, I guess to talk to someone about this. She comes back 10-15 minutes later. She left without taking that heavy cover off of me( that they put on you for x-rays). Finally a hygienist shows up and starts the whole cleaning process. When they use the tool to remove tartar from on and around your teeth, she was doing it rough and I thought she was going to break my teeth. When she was done with the cleaning, she was behind me putting notes in the computer maybe. She was saying some things and I could barely hear her. I assume when she leaves, what she said was that my dentist would be in to see me, shortly. I swear I sat there for 15-20 minutes, waiting. Mind you, my appointment was at 8:30 am and it was now going on 11am. I got up and went to the front desk and said, why am I still here? Oh, let me go check. She comes back and says that my dentist is in with another patient and doesn’t know when she’ll be done. I’m like I’ve been here too long already and I’m ready to go. She was like, don’t you want the dentist to go over your x-rays with you. I said no, they can talk to me when I come back in 6 mos., I’m ready to go. So, I paid and left. I saw some new faces, probably because of Brident! I don’t know what happened but something has changed and I don’t like it!!! I’m thinking of finding a new dental company! Just wanted to let anyone that is a patient there(on N. Saginaw, off of W. Bailey Boswell Rd) that if you haven’t been there since they combined with Brident, you may want to think of going somewhere else!

Mercy I.

First appointment was great. Then I found out I was overcharged for a wisdom teeth procedure. The day of procedure, they did not provide me with all the info I needed to care for my mouth/teeth afterwards. I had to ask for gauze and for care instructions handout. No follow-up was scheduled because "I didn't need to unless I wanted to come in for a 30-minute follow-up" to see if my wound healed and there's no infection. I declined to go back to their office for any other procedure because of how they handled the billing issue and lack of proper care (2 of the bottom bone replacements were done and then I was told it's finished. BUT I paid for 5 bone graft replacements, which means a bone graft replacement for each wisdom teeth removed. I only have 4 wisdom teeth lol so the 5th one was an overcharge. I am now under the impression that I was only supposed to have done 2 bone graft replacements. Because I asked for a refund for the other 3, she came back and did a hurried job on the top two).

I paid for everything using Care Credit in June 2024. Found they overcharged me and told them ASAP. As I write this in December, they have yet to solve anything. I had to dispute the issue with Care Credit who then did a charge back to Fossil Ranch. They started sending me emails, letters and calling me multiple times in a month to "collect a debt" all without fixing what I was overcharged for. They don't hesitate to ask you to pay BUT gave me the run around for almost 6 months to fix their mistake. I ended up paying exactly what I owed BUT not what they overcharged me for.

I could write a whole lot more of what they did wrong. If you decide to visit this place, make sure you look at what you are being billed before you pay. Question everything because once the mistake is made, it takes a long time to fix.