Haven Health Show Low - Show Low, Arizona

Audra S.

Haven has been a wonderful place for recovery for my family and friends. They cared for my uncle at 76 years old when he broke his ankle. Due to a required surgery, he had wound care and physical therapy services at Haven while he recovered. The day and night staff were attentive to his needs and communicated well with us.

Haven helped my mom learn to walk again at 65 years old after she spent 5 months in long-term care in Mesa recovering from MRSA. She had grown very weak from being bedridden. The physical therapists guided her forward at just the right pace. She was able to walk out of Haven on her own when she was discharged.

Now, a dear friend is in Haven for care after a stroke. They are just as attentive and caring as they were for my uncle and mother years ago. I'm grateful we have a facility in our little mountain town with such a high quality of care.

Helen M.

I broke my hip and was admitted for rehab into Haven health healthcare. The staff was so kind and professional, and I can’t say enough about the Therapy team Ruth and Janelle. I am able to walk again and ready to go home thanks to them. They were patient with me at my old age. The food was good and the housekeeper kept my room very clean every day. I commend the staff at Haven health.

Shasta P.

Th staff at Haven of Show Low work hard to serve the residents and provide top notch care. The activity and dietary departments are excellent. This care facility does a lot for the community.

Bonnie G.

Haven Health should change their name to Heaven Health. The whole staff, from the cleaning staff, volenteers, nurses, doctors, on up to the top, show me that they care for everyone here. I really appreciate how well they are taking care of my dear friend.

Sara C.

Natasha is amazing! I see her scrambling around making sure everyone is taken care of when we are there…not just patients!

Natasha S.

This building so beautiful after their remodel. Staff are very welcoming and facility provides such a home like environment!

T-Kay F.

This is the third time my grandmother has been here and each time it gets a little worse. She was here during the Pandemic, and again for a knee replacement and infection. This time she has issues with her leg again.

Sadly, when we arrived there were no staff to be seen. A patient showed up to her room. Since we've been here my grandmother has not been allowed to do some of the activities because, "that's not why you're here and Medicaid won't pay." She kept asking to take the diapers off and they just kept putting them on her. It took her having skin breakdown issues and us being there for it to change. They are VERY under staffed. 1, maybe 2, aids for more than 40 patient. The doc spent less than 2 min in her room, but did remember her from a previous stay.

I saw pills dropped on the floor and still given to patients, sheets unchanged with stains, crumbs and trash in the heaters, etc. Pharmacy is in Phoenix, and took meds up to 2 days to arrive. The gentleman that did her PT wouldn't even speak to me during her 'session.' If you're a larger person they do not have the equipment to accommodate you. The wheelchair has screws falling out of it! We asked for a new one and were told it's fine, someone just needs to help her. The patients were coming to me to ask about a shower and to close lids and such. The food has also declined, I saw less fresh fruits and veggies and SO MANY CARBS, on a diabetic meal plan, and some of the meat I couldn't distinguish....

Overall, the staff are mostly lovely, but so very clearly overworked and understaffed. I do believe the staff is attempting to provide good care, but something is 'off' this time around. There are not many facilities here and she wants to stay close to home so my grandpa, but I feel I can't leave here alone here this time. I'm saddened by how this place has declined.

Tina

Always a friendly face from all the staff and help when needed. Best food I’ve had at any facility.