Helena Family Dentistry - Helena, Alabama

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Helena Family Dentistry

Helena Family Dentistry, located at 1001 Ashley Brook Ln, Helena, AL 35080, United States, is a highly regarded dental practice that has been serving the community for many years. With a strong focus on providing exceptional dental care, the practice has earned a stellar reputation among its patients.

The dentists and staff at Helena Family Dentistry are dedicated to creating a comfortable and welcoming environment for patients of all ages. They offer a wide range of dental services, including routine check-ups, cleanings, fillings, extractions, and more. The team is committed to staying up-to-date with the latest advancements in dentistry to ensure that patients receive the best possible care.

Specialties and Services

• Dentist

In addition to their excellent dental services, Helena Family Dentistry offers several amenities to ensure a convenient and accessible experience for patients. These include a wheelchair-accessible parking lot, entrance, and restroom facilities.

What Sets Helena Family Dentistry Apart

One of the key factors that sets Helena Family Dentistry apart from other dental practices is their commitment to building strong relationships with their patients. The staff takes the time to get to know each patient on a personal level, creating a friendly and familiar atmosphere. This approach helps patients feel more at ease during their dental visits, knowing that they are in capable and caring hands.

Another aspect that sets Helena Family Dentistry apart is their use of state-of-the-art technology. The practice invests in advanced equipment and techniques to provide more accurate diagnoses, faster treatment times, and improved outcomes for their patients.

Patient Reviews and Testimonials

Helena Family Dentistry has received numerous positive reviews from satisfied patients. Many praise the gentle and compassionate nature of the dentists and staff, as well as the thorough explanations provided during treatments. Patients also appreciate the convenient appointment scheduling and the welcoming atmosphere of the office.

One review states, 'My family and I have been using Helena Family Dentistry for over 20 years, and we have always received the best care possible. The entire team treats us like family, and we feel confident knowing that our dental health is in good hands.'

Another patient shares, 'Everyone at Helena Family Dentistry is amazing. April did a fantastic job as my hygienist, and Dr. DeFranco provided a thorough examination. I had an excellent experience, and I highly recommend this practice.'

With an impressive 5-star rating and over 600 reviews on Google, it is clear that Helena Family Dentistry has earned the trust and loyalty of its patients.

Contact Information

For those seeking high-quality dental care in Helena, Alabama, Helena Family Dentistry is the perfect choice. To schedule an appointment or learn more about their services, please contact them at 2056213100 or visit their website at helenafamilydentistry.com.

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👍 Reviews of Helena Family Dentistry

tommy B.

5/5

My family and I have used Helena Family Dentistry for around 25 years. We have always received the best treatment available. Dr Defranco and his staff all treat you as a friend, not just a patient.

D M.

5/5

The team is incredibly helpful and good. I have left all my appointments with the knowledge I need to know about certain procedures and the Dr does excellent work and takes care of you. Donna
Miller

Norman W.

5/5

Everyone is amazing. April did a great job as my hygienist. Dr. DeFranco did a thorough check. Excellent experience!!

Beth R.

5/5

Wonderful experience from start to finish! The office staff was cordial and efficient, Marsha my hygienist was friendly, thorough and a joy to get to know, Dr. DeFranco was kind, encouraging and very professional. My first visit was a win!!

MM R.

5/5

I had some major dental work done today and was extremely comfortable and confident in their service. So knowledgeable and took the time to explain each procedure and even down to the percentage of time left to work on my teeth. De. Defranco and his team are professional and friendly. It's my first visit to have Work done other than cleaning and I'm so glad I found them. I would recommend them highly

Becky

5/5

Amazing experience! The staff is super friendly and knowledgeable. I highly recommend making Helena Family Denistry your dentist.

Serenity

5/5

I have been coming here for 4 years now and I am always pleased with the cleanliness, timeliness, and overall professionalism of this place. Dr. DeFranco is a straight forward, no-nonsense, but knowledgeable and more than competent dentist. His staff is always so kind and positive and it eases my anxiety about going to the dentist.

Roisin W.

1/5

If I could rate this business for the dental provider alone, I'd give him 5+ stars. My son suffered a traumatic mouth injury over the weekend and Dr. Welch came in on a Sunday and repaired what he could which we were extremely grateful for. I'm rating the business 1 star due to a couple of the office staff that I felt were completely inappropriate and need some training on how to deal with customers in a compassionate and respectful manner. Most of my dissatisfaction was with a front office worker who on several occasions was very rude. I called the office to let them know that in addition to my commercial insurance, my son was now covered under Medicaid. The lady told me if they'd known he had Medicaid, they would've refused to ever take him on as a patient & that an office manager would need to call me back to discuss our options. She made me feel that I was less-than because my son qualified for Medicaid which is absolutely inappropriate and un-called for. The office manager was extremely nice and explained their policies and what I could expect going forward. I ended up missing an appointment; my mother-in-laws dog was passing away and with everything that was going on, I completely forgot about the appointment. I called the next day to reschedule and the same lady rudely told me that I'd have to speak with the office manager to discuss their policies on missed appointments before I could reschedule. I waited a week, no call-back and called again and left a message asking for a call-back from the office manager. The next day I received a text from the office offering dates/times they could see my son. The next interaction was a few months later - I had an early morning appointment scheduled and over-slept my alarm. I called them 45 minutes prior to the appointment left a message explaining I would not be able to make the appointment. A few minutes later I got a call from the office and the same lady tells me that if I don't make the appointment that day, they would no longer see my son as a patient. I wouldn't have called and told them I wasn't going to make the appointment if there was any way I could possibly make it so her statement felt more like an insult than trying to resolve the current issue. I was never called back to explain the office policy on missing appointments nor told that they would refuse to see a patient after one missed appointment - I would've happily paid a no-show fee as most offices apply when you miss more than one appointment. Lastly, the dental technician that assisted Dr. Welch had an awful bedside manner. Whenever I asked the doctor a question or he was explaining something, she'd interrupt him and seemed to take a lot of pride in knowing everything about everything. She never smiled and seemed to have a very cold and indifferent manner about herself.
In all honesty, we didn't really have a choice in discontinuing care with this provider but had it not been for these two women's behaviors and choice of words, I would've considered this an outstanding business.