Hertz Car Rental - Colorado Springs - Colorado Springs Airport (COS) - Colorado Springs, Colorado

Chris M.

Phone number does not work for this location. Rented an unsafe vehicle that lost all electric power on the highway which I was able to return to the location since it could still be driven. Exchanged vehicles but was then charged for the exchange and fuel of the original broken vehicle. Careless, unsafe, dishonest. Recommend not renting from this facility. If you must, ensure you receive a reliable vehicle with in-state license plates and review the receipt in detail before departing the location to avoid being deceived. Have spent over 3 hours on the phone trying to solve this matter without resolution.

Cort F.

Getting answers and receipts is similar to pulling teeth from a chicken. Rentals are not checked in on time, often a day later, increasing charges and fees. Maintenance issue, the tow it back, and it sits, unchecked. Quoted prices are never actually the price, twice I have been charged over 2x the actual quoted price and I returned the vehicle early. Sad, Hertz was once a great company, now waiting for customer service can take five days to get back to you.

James C.

Don't ignore the reviews like I did, it could cost you your life! This company rents extremely unsafe vehicles! They sent me out with a vehicle that had non-working windshield wipers and bad brakes. Then they replaced that vehicle with another one that had defective windshield wipers. I almost got into an accident in both of their unsafe vehicles, and on top of that they had the audacity to charge my card (without authorization) upgrade fees and additional days of rent (that they caused), and they are refusing to refund the money. In short they almost got me killed (twice), and then they stole from me.

Deissy S.

Receiving the vehicle and check in was a breeze. It was upon return where the issues began. I was charged an additional $106 for fuel although I’ve fueled up the vehicle to full. I managed to get a hold of customer service and had the charge reversed. However I can’t imagine how this even happened and how many other people run into this issue. Luckily for me I snapped images of my fuel receipt and the vehicles fuel status upon return.

The attendant was a young white male who was very rude. Incident occurred February 7th at 7 am.

Amy L.

My partner and I booked a rental car through hertz online in advance of the trip. We added him as the driver and entered my credit card to book. The reservation was accepted via Hertz online. We arrive at the airport the day of travel and were refused service as they would not accept my credit card on the booking. We explained we are traveling together and will be together the whole time. The clerk was not helpful nor friendly. We explained we had no other reservation. She was not helpful at all. We mentioned it was accepted online and there was no acknowledgement. We canceled our reservation and went to Enterprise. I travel a ton for work and have used Hertz many times. This was by far the worst Hertz experience ever!!!!

John D.

Obtained a reservation with Hertz about 2 weeks before a planned trip. Showed up to the airport and was asked for an ID and a credit card, so I gave my ID and a debit card. Had the debit card returned and asked for a credit card. I told the employee that I do not have a credit card and was told that I need to provide a $500 deposit for not having a credit card in order to keep my reservation. I told the employee they were high, then proceeded to walk to the next counter and got a rental car from Enterprise with a debit card and zero issues. Thanks, Hertz!!!!!

Cat H.

Showed up to pick up my rental car that I had made a reservation for months ago, only to be told that the SUV I had requested could only be a minivan now and to then be told that I was one person and basically didn’t need an SUV to myself. Having presidential status used to mean something to Hertz, but not here. Now I have no rental and have to just “wait” until someone returns one. Time of returns is unknown. No apologies or anything. Worst experience with hertz I’ve had. Customer service was zero assistance in the entire process as well.

Stephanie E.

I had a reservation for Friday - Monday at the Colorado Springs Airport. When I arrived to the hertz counter I stood in the line and waited for the lady to ask if she could help me. She was looking at keys she had in her and and said she would be with me in a minute. I said “ok”. She then asked if she could help me with a very nasty look on her face and a rude tone, I ignored that and said yes I have a reservation and gave her my name she handed me a contract and keys and I asked if I received my complimentary upgrade as I am a gold customer, she said yes. I said oh wow the malibu used to be a midsize car when I worked for Hertz ( not complaining just making a statement).I went to the vehicle and it had gum in the floor mats, 2 empty Red Bull cans, clearly hadn’t been cleaned. I was going to overlook that until I turned the car on and the radio came on and the speakers were busted to the point all you could hear was the static. I go back to the hertz counter to the lady with a bad attitude and let her know the car is dirty and the speakers were busted. She told me in a very rude tone that the only thing she had was a minivan with 50k miles on it. I told her there has to be something other than a minivan with 50k miles on it. She raised her voice at me and told me that the situation was due to Covid and that was all she had that I could take it or leave it. I told her if it was due to Covid then the car would have been clean and that she had one more time to raise her voice at me by this time I was over her poor customer service skills.I could clearly see that there were other vehicles on the lot that she could have assigned to me as a gold member. I declined that vehicle and asked if there was anything else. She told me no and that I could sit and wait till she got more keys. I left the counter and called the other locations and they didn’t have any cars either. One of the locations told me to ask for a manger after I explained everything to them. I went back to the counter and there were 3 people behind the counter. When it was my turn I got the manager. I explained everything to her and she apologized and found me another vehicle. I can say that I worked at a large airport for Hertz and this type of behavior was NOT acceptable. If I was an auditor for Hertz this location would have failed the audit due to Jennifer. First things first… she didn’t have her name tag on, she didn’t recite any of the verbiage she was supposed to and her attitude was horrible. I have rented from COLORADO SPRINGS AIRPORT HERTZ several times and each time there has been an issue that I just let go and moved on. This time I will not let it go I will write my review everywhere and tell everyone to avoid Hertz in the Colorado Springs airport. Reserve your vehicle with a different car company as this companies quality in EVERY aspect has greatly declined. P.S
I have pictures of the filth and I also have customer service awards of excellence and letters from customers stating that I provided excellent customer service from the time that I was employed for this company. I have friends that still work for Hertz and I will also be letting them know what happened. So I am VERY aware of what the standards SHOULD be. They also held $750.00 on my card for. $250.00 rental which is fine, but I returned the vehicle full on Monday. They didn’t check my car back in until Thursday after they put two more holds of $280.00 on top of the $750.00. I was told they have 48 hours to check the car in….. so with the vehicle sitting on their lot, they put 2 additional hold on my card. I had to call multiple times to get them to finally close my contract out. With all that being said, I will not ever rent from Hertz again.