Little Rock Office of Child Support Enforcement - Little Rock, Arkansas

Little Rock Office of Child Support Enforcement: A Comprehensive Overview

The Little Rock Office of Child Support Enforcement (OCSE) is a vital governmental agency dedicated to establishing and enforcing child support orders within Pulaski County and the state of Arkansas. Located at 322 S Main St #100, Little Rock, AR 72201, and reachable by phone at 5013715400, the office plays a crucial role in ensuring the financial well-being of children through their parents. Its website, dfa.arkansas.gov, offers a wealth of information for clients and the public alike.

Specialties: Government office, Child Support Enforcement

Key Services Offered:

• Establishing Child Support Orders: The OCSE assists parents in obtaining legally binding child support orders. This process involves gathering financial information, determining appropriate support amounts based on established guidelines, and presenting the case to a judge.
• Enforcement of Existing Orders: A significant portion of the OCSE’s work involves ensuring that parents comply with existing child support orders. This can include wage garnishments, tax refund offsets, and other legal measures.
• Modification of Orders: Life circumstances change, and child support orders need to be adjusted accordingly. The OCSE facilitates modifications to existing orders due to changes in income, custody arrangements, or other relevant factors.
• Locating Non-Custodial Parents: Finding a non-custodial parent is often the first step in establishing or enforcing a child support order. The OCSE utilizes various methods to locate parents, including databases and investigative services.
• Payment Plans: The OCSE can work with parents who are struggling to meet their child support obligations to create manageable payment plans.
• Legal Assistance & Resources: They provide guidance and resources related to child support law and procedures.

Location and Accessibility

The Little Rock Office of Child Support Enforcement is strategically situated at 322 S Main St #100, Little Rock, AR 72201. The office prioritizes accessibility for all clients, offering several amenities to ensure a comfortable and convenient experience:

• Wheelchair-Accessible Car Park: A designated parking area is available for individuals using wheelchairs.
• Wheelchair-Accessible Entrance: The main entrance is fully accessible, promoting inclusivity and ease of access.
• Restroom Facilities: Accessible restroom facilities are provided on-site.
• On-site Parking: Ample on-site parking is available for visitors.
• Paid Multi-storey Car Park: A paid multi-storey car park is nearby.
• Paid Street Parking: Paid street parking is also available in the surrounding area.

Client Feedback and Reputation

The Little Rock Office of Child Support Enforcement currently receives 98 reviews on Google My Business. The average opinion is 1.7/5. This indicates a significant area for improvement. While the number of reviews is substantial, the low average score suggests that clients have experienced challenges with communication, responsiveness, or the overall efficiency of the process. It is important to note that this is a snapshot in time and reflects the experiences of those who have recently interacted with the office.
It’s recommended to explore recent reviews in detail to gain a more nuanced understanding of current client perceptions.

Factors Contributing to the Low Rating (Based on Common Themes in Reviews):

• Long Wait Times: Many reviewers have reported experiencing excessive wait times for appointments and phone calls.
• Communication Issues: Concerns have been raised regarding the clarity and timeliness of communication from the office.
• Complex Processes: Some clients find the child support enforcement process to be confusing and overwhelming.
• Staffing Levels: Limited staffing may contribute to delays and reduced service capacity.

Recommended Information for Seeking Assistance

Individuals seeking assistance from the Little Rock Office of Child Support Enforcement should be prepared to provide the following information:

• Personal Information: Full name, address, phone number, date of birth.
• Financial Information: Proof of income (pay stubs, tax returns), bank account information, and details about any assets.
• Information about the Child: Child’s name, date of birth, and Social Security number.
• Information about the Non-Custodial Parent: Full name, address, phone number, and Social Security number.
• Copies of Existing Orders: If a child support order already exists, providing a copy is essential.

Resources: For more detailed information, including frequently asked questions and downloadable forms, please visit the Arkansas Department of Finance and Administration’s website: dfa.arkansas.gov. Contacting the Little Rock Office of Child Support Enforcement directly at 5013715400 can provide personalized guidance and support throughout the child support process.

👍 Reviews of Little Rock Office of Child Support Enforcement

Lauren

1/5

Horrible office. No response for over a week until i happened to get ahold of someone. Not enforcing my case but getting charged for 'enforcement'. I have never spoken to my own case worker. They wont let me. Ex is incarcerated for raping my oldest and so now he isn't responsible for his youngest. This place is a JOKE.

shana B.

1/5

I filed in 2020 my child's father has a job files taxes and has an LLC in this state and it's 2025 and they still giving me the run around talking about they can't find him go to his job at uams while he back there cooking. These ppl are very stressful can send paperwork always loose it blame it on you never update you on your case or call back better yet that's if you can get your case worker on the phone!!!!

Brittany K.

1/5

I took a year and a half for my case to finally be pushed through to a judge. My case worker kept lying to me and almost closed my case even though I had turned in everything that was asked of me.

Alexis P.

1/5

I called to talk to my case worker and the rude lady at the front office tried to argue with me about MY CASE 🤔 very unprofessional when I asked to talk to my case worker or to have him call me she put me on hold for a few minutes then rude hung the line up also I have NEVER talked to ANY of my case workers and i continue to ask to have them replaced and still have heard absolutely nothing

Christina O.

1/5

I wish there were an option to give ZERO stars. This is the most unprofessional establishment I have ever witnessed. The case workers are always ‘out’ and do not return your calls. My husband’s ex-wife opened up a case on him and instead of doing their research to see whether or not he was negligent in paying his child support, they simply ‘took her word for it’ and decided to open up a case stating that he hadn’t paid a dime since their divorce when he had actually paid over $18,000.00 in less than two years and had only missed a couple of payments due to emergency situations that had occurred! What kind of program is this state running and how is it allowed to operate in this way?! After a letter was sent to his place of employment to try and automatically withdraw payment from his earnings, he contacted the office of child support immediately to let them know that he had been paying child support for two years and had only missed a few payments. He was and has remained incredibly gracious and has even tried to assist them however possible in an effort to help correct THEIR error. This case was opened back in DECEMBER and since then, my husband has sent every documentation they have requested and even requested a formal hearing (back in February) when nothing seemed to be happening. Since then, they STILL haven’t communicated or given him any updated information. Because they are not doing their job, the government has now withheld his passport and our federal taxes. He should be 100% paid on ANY and ALL child support he owes. How is this allowed? Should we take legal action at this point? We are open to any and all advice at this point because our lives are being directly affected and his employer is still receiving at least two letters a month. This MUST stop!

Kristi W.

1/5

My daughter is 19 years old and her father still owes over $40,000. I asked them for monthly updates for 16 years and most of the time, the response “You just have to wait until he gets pulled over” or we’re working on taking his DL away (over 10 times). I have never seen a Child Support department that cares less.

A T.

1/5

Why would the OCSE send me an invoice but not discuss it with me. I wrote a letter for appeal hearing and a request for my file on November 15, 2022. I called almost every week since. We'll have someone call you. One call the receptionist told me that her supervisor denied my appeal. I told them I need a letter, it's not right and I never signed a form stating I will pay for their services. Nothing, no calls, no letter. I called today, February 21,2023, I was told to pay it and they would send my request for information to the department. Mr. Patrick Johnson, Supervisor got on the phone and told me that I was told several times that they would not discuss the fees and he was hanging up now 😕WOW! Stop wondering why people go postal😠

Ragen M.

5/5

Can we talk about Ron for a second? I called and he knew I needed guidance and was confused. He was so polite and kind. Went above and beyond, and gave me more info than anyone has to help me navigate this very confusing journey of trying to receive child support. Thank you so much Ron!