Neighborhood Sun - Silver Spring, Maryland

Neighborhood Sun is a reputable solar energy company located at 8455 Colesville Rd #1025, Silver Spring, MD 20910, United States. The company specializes in providing renewable natural resources and environmental solutions. Their phone number is 8886060054 and their website can be found at neighborhoodsun.solar.

Specialties

Neighborhood Sun specializes in solar energy solutions and environment renewable natural resources. They are dedicated to providing clean, reliable energy for their clients.

Points of Interest

• Wheelchair-accessible car park
• Wheelchair-accessible entrance

Reviews and Opinions

With 146 reviews on Google My Business, Neighborhood Sun has an impressive average rating of 4.6/5. Many customers commend the company's customer service, with some mentioning specific representatives like Luis Santiago, who was described as patient and thorough. The community solar garden concept is also highly praised. However, some customers pointed out that the implementation process can be slow.

👍 Reviews of Neighborhood Sun

George C.

4/5

Commenting on 3 things. (1) Customer service: Luis Santiago was wonderful. He was extremely patient with me and very thorough in his answers. I had talked to another rep much earlier in the year and was equally satisfied. (2) The idea. Having a community solar garden is a terrific idea. I wish we had more. (3) But it has taken them f-o-r-e-v-e-r to come online. I doubt it is all their fault, but, nonetheless, it's been slow in coming.

N Z.

3/5

Was notified about this program in February and signed up shortly thereafter, and am still waiting for my solar farm to go live. Was first told it'd go live in July, now am being told maybe August. I will give them 5 stars once I actually start seeing results for signing up, but until then I am keeping this review at only three stars as nothing was communicated when signing up about having to wait this long for any sort of benefits. I thought it would be immediate, as well as receiving my $50 gift card for signing up, but obviously that's not the case, just wish they had conveyed that up front.

Gina M.

5/5

Neighborhood Sun has been amazing! I have been a customer for over 1 year and can assure there are no gimmicks, hidden fees or hassles! I was always interested in solar energy but didn't want any upfront costs, maintenance or panels on my roof or property. This seemed too good to be true. It is everything I wanted! I am affiliated with a local solar farm in a nearby town. There was a simple sign up process and after that I have saved $45-$75 per month! Jen Hatala has been an amazing customer service rep and has always promptly responded to any questions I had. I recommend this program to everyone who wants to save $ and help the environment! win-win : -)

Robert E.

5/5

We love knowing that we are helping solar energy contribute to our region's energy mix through our utility bills--and appreciate the discount in our bill while we're doing "right action" in this way. And Zoe Perea Maldonado offered excellent, knowledgeable and patient assistance in answering my questions and making it easy to sign up with a new contract. I so appreciate dealing with a real human being like Zoe, who I felt held me throughout the process, rather than trying renewal alone online or via an AI chat bot that only can answer limited questions in limited ways. I hope Neighborhood Sun will always keep Zoe and human folks like her on staff!

Andrew S.

5/5

I was very impressed with Alison River's quick acceptance of my need to delay a payment invoice for my monthly Community Solar Invoice as I will be out of the country. As I will return home June 30th, she said that the auto-pay would not go through until I call her July 1, 2025. That was a customer service - "5-Star" highlight! I much appreciated Alison's help

Calvin T.

5/5

The program was a little confusing at first. When someone offered to save me money on my utility bills at no cost, I was very skeptical about joining the program. But Zoe Maldonado of customer development explained it to me in a way that was clearly understandable and made sense. I'm now a new member of Neighborhood Sun and looking forward to saving money on my utility bills.

J

5/5

We've had trouble-free service with Neighborhood Sun for more than five years. It's a no brainer. They offer discounted rates on electricity and it' friendlier to the environment. Why pay standard rates through your utility when you can get a continuous discount through NS?

Catherine L.

5/5

So I was an Arcadia customer for years. I moved and changed electric companies and so canceled my Arcadia account. Neighborhood took over the solar farm that I had been a part of. I emailed them letting them know that I was no longer a customer and to please take me off their list. I mentioned that I had a solar credit sitting on my National Grid account that I was told I could transfer to another National Grid account or otherwise I would lose it. My case was escalated to Jen Hatala. She was AMAZING!! She fought to get that credit refunded to me, it wasn't a small one. She stayed in constant communication with updates and when I contacted her to let her know I hadn't received payment yet, she got right on it. She kept me apprised of every step and let me know when a check was cut. The customer service I received, when I'm not even a customer, was second to none. Makes me reconsider doing business with them! Thank you so much Jen!