& Other Stories - New York, New York

Dan

Very poor customer service at this store. Most of staff is unfriendly and shows little interest in helping customers. In particular, a tall man with thick glasses was rude and seemed annoyed when I asked for assistance. I won’t be shopping here again.

Tasha Brown

I was followed around in this store yesterday, which was extremely upsetting. When an employee comes behind or near you and randomly starts going through clothing and quickly scuttles off when you turn around, there are very few, if any other, explanations. (Sidebar: Of the many employees around me during my visit, including the one who came up behind me, not one asked whether I was finding every thing all right. Unclear whether that is a store/company policy, BUT if the employee behind me while I was in a corner, mind you, would have asked me that, I wouldn't be here writing this.) I would imagine it's difficult to steal clothing, especially as fall/winter clothing tends to be bulky, and I barely spent any time around the smaller goods like jewelry and sunglasses. I did go into the dressing room and there wasn't an attendant there, but I walked out with all the same clothing I walked into it with (and when I walked out, she still wasn't there). I also carry a large tote, but even then I walked in with that tote, and I very clearly did not put any merch inside of it (and aren't your clothing items tagged to prevent theft anyway?) Please train your employees to better look out for customers who are actually stealing instead of turning people off from this store and the brand as a whole. If you are worried about people stealing, do what 260 Sample Sale does and hold bags in advance, but please do not follow customers in stores. It's dehumanizing, especially when they're not shoplifting.

Lei

WHAT is up with the employees at this store… the tall man with tinted glasses was the rudest I’ve been treated by a store associate in recent memory. Raising your voice at a customer is never acceptable.

Zazu J-W

Bought a pair of linen shorts from here on vacation from Canada and they literally fell apart in one wear. I loved them initially and they fit perfectly so I wore them *once*. I came home, did my laundry and laid them out to dry only to find that they are falling apart. Because I have misplaced my receipt, customer service said there’s nothing that can be done. What a waste of money and honestly pretty useless customer service/returns policy given that I still have the charge on my CC statement and images of the item before and after purchase and realistically they could help me if they wanted to. Very disappointing.

Emily Keller

I came here on a Monday around noon. The store was chill, but there were still a few shoppers around. A nice amount of people to shop along next to.

They had a great fabric that was 89% Cupro 11% Elastane. It feels like button. Loved the fabric, hated the styles in the store.

I would have loved to have found a Cupro T-shirt in black or maroon. They have one online, so I might go for that.

Their sizing can be a bit tough for me. It feels inflated. Their smallest size, in many styles, is quite large.

I tried on:
-Organic Cotton T-shirt in Black
-Silk Button-down in Burgundy
-Leather Shorts in Black

The T-shirt and the silk shirt were both the smallest sizes, and too large on me. The shorts weren’t bad, but I didn’t love the gathered part at the top of the waist. Take that off and these would have been great leather shorts.

The quality on the silk shirt didn’t feel great. Just based on feel, I initially thought the shirt was polyester, and was surprised to see it say silk on the tag.

& Other Stories does tend to use unique fabrics for some of their styles. Like Cupro, or 100% wool T-shirts. They’re not the best quality (that’s what you get for the price), but I applaud their use of unique fabrics for basic styles. This is the one reason why I will occasionally check back in.

Keelyn Bradley

Extremely rude staff that discriminates and chooses to pick who they are nice to and who they are not nice to. I recently went into this store with family members that were visiting. We were killing time before going to a Mets baseball game and decided to go shopping. As someone who has been to this store before, I brought them here and wow now do I regret it. The past few times I’ve been here, I was always wearing a nice outfit and was treated kindly. Now the day that I go in with wearing shorts and a Mets baseball shirt, I am greeted with the most judgmental faces on all the employees. No one was willing to wait on me in the dressing room and when one girl finally approached me, she made a face to another girl and they both rolled their eyes and snickered. When I left the dressing room, I was also met with no help as to whether or not I needed a different size or if I needed to put something back. However, every other single customer that was wearing something up to their standards (shall we say) was met with “hi my name is …, let me know if you need any help today” and with a sickly sweet smile. I hate leaving reviews and don’t mean to sound like a Karen but this was a really negative experience for my family and I and I will definitely not be giving my money to a company that discriminates customers.

라나스트레치 Stretch By Lana

It was second time to visit. You will like a beautiful and elegant style. There is many fashion jewelleries as well.

Lucia Chen

I asked a sales associate if they a sandals I liked in my size, and then another girl asked for the same sandal in the same size after me. However, later the sales associate came to me and lied that they were run out of that size, but before I left saw her gave the girl that sandals in that size I asked. Apparently this store didn’t want my money and preferred to do business with that girl. Before you visit this store or shop from this brand I would highly recommend you to make sure you are that kind of customer they prefer. And for me, I would never buy form this brand anymore- I rather to spend my $$ with other brands who don’t lie and don’t have any discrimination.