Pacific Oaks Medical Group - Beverly Hills, California

Emma G.

I recently found out I was charged $197 for a phone call… I don’t even know what call it would have been being my only calls were to make additional appts. I came for cortisone shots and was convinced to take a “fully covered by insurance” allergy test which I was charged for. At one point I was asked to make an appt to go to another office across the street for a breast xray which was as per usual off topic for the reason why I went to pacific oaks. Lastly I was charged without authorization several months after hearing/not visiting the office $265.77. I tried to communicate with the office but no response then received a text/calls months later asking for more appts & when I mentioned the charge was yet again ghosted.

Frank H.

I love coming here every two months for my labs and to get tested. Dr. Téllez is my Doctor and is honestly the best Primary care physician I’ve ever had. He explains everything to me clearly and always checks to see if i have any questions. I think what I find most important is because he makes me feel comfortable I share everything with him, which I have not done in the past. Also Eddie is the best! He always has fly shoes on and he’s always wearing a smile when he walks me back!

Micaela S.

Run, run, run!
I need to warn everyone about Dr. Joseph. My experience with him has completely ruined my life.

I went to him for a benign tumor on top of my toenail. He barely looked at it and immediately started talking about my ankle. Seven years ago I sprained that ankle, and it only ever bothered me occasionally after long hikes, nothing serious. Three weeks after my first visit, I was scheduled for surgery. I wish I had gotten a second opinion.

Every appointment was rushed. All he cared about was paperwork, forms that were all about signing permission to use my image on social media and to record me. He also made inappropriate comments about my appearance and my relationship, and never explained anything. Five minutes before surgery, he casually told me he was having trouble with my insurance and might not even get paid. Then he pushed PRP on me and demanded $1,500 immediately. I was terrified and had no time to think.

After surgery, I woke up in excruciating pain. He never checked on me. He didn’t speak to my husband. Staff shoved me into a wheelchair and sent me out to the parking lot. I was taking painkillers every other hour just to survive, and when I told him the pain was unbearable, he brushed it off as normal. He even made me go to acupuncture with his colleague for $200 a session, which did nothing.

Later, I found out the truth from other doctors. I never needed ankle surgery. The MRI never suggested it. The implant he put in was completely unnecessary. He didn’t even remove the extra bone. He literally opened my ankle, added an implant for “stabilization,” and closed it again. My ankle is now worse than ever.

Seven months later, I’m in constant pain. I can’t work, I can’t exercise, my income is cut in half, and my life is destroyed. Many other patients report the same thing, rushed, unnecessary surgeries, repeated procedures, billed to insurance. This isn’t a mistake. It’s a pattern. Avoid this clinic at all costs.

Des M.

I’ve been a primary care patient at Pacific Oaks for a couple years now and I’ve had a fantastic experience. Literally the best doctors, medical staff and office staff! They are so thorough and knowledgeable and professional. I actually look forward to every appointment! Special shoutout to Dr. Tellez—I couldn’t ask for a better doctor—but I’ve interacted with everyone at this point and it’s such an incredible team overall. Cannot recommend enough.

WP82

I've been using Pacific Oaks for over a decade. Their service and great attitude from the staff is what's kept me coming back. It's never been hard to schedule an appointment and they're fast with getting my prescriptions filled.

My only critique is an annual service charge they instituted a few years ago. I'm not a fan of it but all doctor offices seem to have jumped on that bandwagon.

Max C.

Had the appointment scheduled for 3 weeks. Called them day before my appointment to confirm that my insurance was going to be accepted they said yes. Called me an hour before the appointment asking for my insurance info? Then told me I’d have to pay cash if they didn’t hear back from insurance.

The appointment was on the books and they confirmed so like? I took a day off work and drove an hour only for them to cancel 10 minutes before the appointment. No one apologized. Just so rude and like what an awful way to run a practice.

Don’t go.

Joee F.

No- I’m sorry but you didn’t change my appointment with my consent. You then blamed me but i have text to confirm the appointment. Time stamped today! I filled out the paperwork online. Then they can’t see me. I researched the doctor I wanted. Don’t bother. They blamed me.

Ok so yes the schedulers need some updating. But the doctor and allergist were spot on. I recommend doctor O’Brien and team! Did you know you can literally be allergic to everything? Also Doc O’Brien was absolutely wonderful, personable and listened to me.

Jayme H.

This was my first visiting Dr. Tellez at Pacific Oaks as I just changed my medical insurance and needed a new primary care physician. He and the front office staff were fantastic. It was easy to check in. The wait time wasn’t long and I was kindly greeted by who I believe was the assisting nurse who took my vitals/did my lab work. Dr. Tellez listened to all of my current concerns and offered various solutions for everything. I’m definitely looking forward to my next appointment with him. 🙂 Oh and there’s plenty of metered parking out front and you can pay online to add more time.