Pacific Oaks Medical Group

Emma G.

I recently found out I was charged $197 for a phone call… I don’t even know what call it would have been being my only calls were to make additional appts. I came for cortisone shots and was convinced to take a “fully covered by insurance” allergy test which I was charged for. At one point I was asked to make an appt to go to another office across the street for a breast xray which was as per usual off topic for the reason why I went to pacific oaks. Lastly I was charged without authorization several months after hearing/not visiting the office $265.77. I tried to communicate with the office but no response then received a text/calls months later asking for more appts & when I mentioned the charge was yet again ghosted.

Frank H.

I love coming here every two months for my labs and to get tested. Dr. Téllez is my Doctor and is honestly the best Primary care physician I’ve ever had. He explains everything to me clearly and always checks to see if i have any questions. I think what I find most important is because he makes me feel comfortable I share everything with him, which I have not done in the past. Also Eddie is the best! He always has fly shoes on and he’s always wearing a smile when he walks me back!

Micaela S.

Des M.

I’ve been a primary care patient at Pacific Oaks for a couple years now and I’ve had a fantastic experience. Literally the best doctors, medical staff and office staff! They are so thorough and knowledgeable and professional. I actually look forward to every appointment! Special shoutout to Dr. Tellez—I couldn’t ask for a better doctor—but I’ve interacted with everyone at this point and it’s such an incredible team overall. Cannot recommend enough.

WP82

I've been using Pacific Oaks for over a decade. Their service and great attitude from the staff is what's kept me coming back. It's never been hard to schedule an appointment and they're fast with getting my prescriptions filled. My only critique is an annual service charge they instituted a few years ago. I'm not a fan of it but all doctor offices seem to have jumped on that bandwagon.

Max C.

Had the appointment scheduled for 3 weeks. Called them day before my appointment to confirm that my insurance was going to be accepted they said yes. Called me an hour before the appointment asking for my insurance info? Then told me I’d have to pay cash if they didn’t hear back from insurance. The appointment was on the books and they confirmed so like? I took a day off work and drove an hour only for them to cancel 10 minutes before the appointment. No one apologized. Just so rude and like what an awful way to run a practice. Don’t go.

Joee F.

No- I’m sorry but you didn’t change my appointment with my consent. You then blamed me but i have text to confirm the appointment. Time stamped today! I filled out the paperwork online. Then they can’t see me. I researched the doctor I wanted. Don’t bother. They blamed me. Ok so yes the schedulers need some updating. But the doctor and allergist were spot on. I recommend doctor O’Brien and team! Did you know you can literally be allergic to everything? Also Doc O’Brien was absolutely wonderful, personable and listened to me.

Jayme H.

This was my first visiting Dr. Tellez at Pacific Oaks as I just changed my medical insurance and needed a new primary care physician. He and the front office staff were fantastic. It was easy to check in. The wait time wasn’t long and I was kindly greeted by who I believe was the assisting nurse who took my vitals/did my lab work. Dr. Tellez listened to all of my current concerns and offered various solutions for everything. I’m definitely looking forward to my next appointment with him. :) Oh and there’s plenty of metered parking out front and you can pay online to add more time.