Samantha Villamor
1/5
PARENTS BE WARNED!!!!!!!!!!!!!!!!
We got kicked out of our 3 year old son's appointment this morning, 7/11/24, that they have rescheduled 3 times since we first were reffered in October 2023, because they were trying to force us to give consent to pulling out all 4 front top teeth BEFORE she even LOOKED in our son's mouth and knew for sure they needed to be pulled. She said we had to blindly consent to everything before knowing, or else we have to leave. They would not look in his mouth first. The reffering dentist only referred us because she could not get a good look in his mouth due to extreme anxiety, something this place boasts about being equipped to deal with. It even states so on the website. Apparently, that is SEVERE false advertising. There was staining on the front teeth that the reffering dentist wanted to get better looked at. She said this place would be able to do that while under anesthesia. The dentist here at PDI made it VERY clear they can NOT. Parents be warned. They DO. NOT. Specifically put that you need to consent to ALL work BEFORE they KNOW EXACTLY what they need to do in the packets like the dentist claimed. Make sure to review EVERYTHING on the packet, the website, and ALL review websites, including those for the individual dentists themselves, before taking your child here. The dentist herself needs to review the wording in the packet material they send out to parents before making an untrue/condescending claim to another unsuspecting vulnerable parent who didn't properly read everything. The dentist also said that if they were to pull out all 4 top teeth, my son would be forced to have a big gap, because they do NOT offer anything for kids to be able to take proper bites until adult teeth grow in. Essentially rendering them disabled with no other options.
The waiting room has ipads that we had to pull our son away from when called back. Small meltdown because we don't have one at home and he never has free access to screens. They first took us to a small pre-op room that has books, toys, and assorted stuff for kids. My son was excited and wanted to play with the things in that room. Until one of the nurses came in and told us she was moving us to another room. She told another woman at the desk it was because she had a 5 year old about to come in, and she wanted that room for the older kid. Of course, upon being taken out of the fun room and put into a boring curtained off section behind the reception desk, my 3 year old son had an absolute inconsolable MELTDOWN. There was absolutely nothing for kids in that sectioned off part other than the ipad they grabbed from the first room, which does not help with kids who don't have screentime. He wanted the books, colors, and to sit in the small chair. All the things in the fun room they first put us in then made him leave from. Hard to believe and appaled to learn that a medical office is pushing screens on kids, also. When I asked the dentist why she couldn't look in his mouth before telling us for sure if they needed to be pulled or not, she motioned towards my son, who was extremely upset that they ripped him away from the fun area and were forcing him to stay in a boring gray curtain section, and made a comment about his behavior. There was absolutely no sympathy or attempts from the dentist to work with my son, it was like she was unexperienced with kids who are anything but calm and cooperative.
This place does NOT work with the parents who don't blindly agree with them. The dentist will gaslight you and will become VERY condescending if you call it out. We traveled over 2 hours one way (less than others, I know), leaving before 5am to be there before 7am, after waiting 9 months through multiple reschedules on their end, only to show up and be told we have to agree to everything or they won't do anything, before they even know what they are going to do. THAT IS NOT SPECIFICALLY STATED IN THE PACKET. THE DENTIST NEEDS TO REVIEW HER OWN SOURCE MATERIAL BEFORE SPOUTING LIES.
