RSD Dental Group and Orthodontics - El Cajon, California

Andrea M.

I had my first experience here for my retainers, mouth guard, and a cleaning. The team - dr. portalas, assistant octavio, hygienist adian, and
dr. helal, are all so incredible and personable. i’ve had several not so good experiences at other dental offices however, this is the best experience ive had so far. they all made sure I was comfortable and had no pain 🙂 would recommend!

Jules K.

This is truly the best dental office. Everyone is so sweet and professional and kind. I always feel like I’m in good hands here.

Sarah M.

Time will tell how effective the treatments are and I just started my treatment with them. However, my only concern is the amount of time my appointments have taken. If you are okay spending a little extra time in the office, literally every other aspect of this office has exceeded my expectations in every other way. The staff are patient and kind and explain everything, and the office is clean. The dental procedures were explained well, time was made for every question and everyone seemed to really put extra effort into making my procedures as comfortable as possible. I’ve been to other dentists and had less than ideal experiences and thought they were all that way. I’m looking forward to keeping up with my teeth and getting them nice and healthy now. I really appreciate this office of wonderful people. Assuming this continues I will definitely refer everyone here.

Berenice M.

Great dentist office! The staff is so amazing, kind and have lots of patience! I have a small mouth and I always have such a difficult time getting my teeth cleaned or treated but they were up for the challenge with a friendly smile! Salpy does a great job cleaning my teeth! She is detailed and professional. Dr. Tran has done such a great work on my teeth every time! Francisco the assistant is always friendly. I have had Teresa in the past assist with a cleaning and she was very friendly and great. Caitlin and Mandy at the front desk are great about calling and reminding me about my appt and always checks me in with a smile! The office manager Gem is great about walking me through all my billing questions in detail. Highly recommend!

Richard W.

I've been to quite a few dentists in the San Diego area haven't liked any of them this one I like a lot this will be my dentist office from now on

Laura G.

I went to RSD Dental back in July 2023 and had 2 root canals and 2 crowns plus a cleaning, x-rays, exam. Everyone I talked to was really friendly and the dental assistants are great. However, I'm now questioning if I even needed such extensive work because my initial concern of pain in my lower jaw was never even addressed. The dentist just said she would ask her colleague and call me back, but never did. Looking back, I also realize they pressured me into getting the procedures done the same day and I wish I would've waited and given it more thought or gotten a second opinion. The biggest issue I had at RSD was that they could not seem to figure out the billing and when all was said and done, it left me feeling really uneasy like something fishy is going on. I paid over $3000 out of pocket the day I had the work done, with my insurance covering the rest. Everything seemed settled and done. A few months later, they called and emailed me claiming I owed another $1900, even though I already paid and had not been to their office in months. Well, back and forth with RSD and my insurance for several months and in DECEMBER I find out they NEVER even billed by insurance. When I tried to call or email, they just seemed annoyed that I would ask them to contact my insurance or clear this up. Eventually they charged the $1900 to my insurance and I didn't actually owe it. They just seem really disorganized. I *think* it's all figured out now, but who knows, maybe they will claim I owe something more in a few months just because they can't figure it out or maybe it's all a scam of some kind. I talked to my insurance company and asked if this was normal (to not bill the insurance for months) and they said "no, this seems strange, they are just making a bad reputation for themselves." I can't really understand why it was such a mess, but I recommend finding a different dentist, or at least getting a second opinion.

Richard J.

I went by here a few months ago because they take my insurance, Metlife. They did x-rays and discussed treatment with me. They wanted to do a "Deep Cleaning", which would cost well over $1000 and would not be covered by my insurance! I told them I didn't want to do anything and I left.

Today, I see the bill:

Total Dentist Charges: $817.00
Total Allowed Amount: $40.00
Total Benefit Paid: $40.00
Total Patient Responsibility: $296.00
Total Negotiated Fee:$336.00

So, x-rays and a discussion, with no treatment at all, cost $817, but they negotiated down to $336 and apparently the types of x-rays they took are not covered either, so I have to pay almost the entire amount!

I'm glad I left when I did! Be careful with these people and make sure you exactly what they're charging you for!

Jake P.

Just started going here but so far very happy. Professional, friendly, helpful and upfront. Have options if you don't have insurance.