Sandstone Oral Maxillofacial Surgery - Buckeye, Arizona

carmen perez

I was looking around for different offices to get my wisdom teeth removed for the longest I have so much trust issues with whoever touches my teeth but from the day I walked in I knew I was going to be in good hands. I just got my 4 wisdom teeth out today and man they did such an amazing job walked me through the procedure they were also quick but gentle with the procedure all of the staff were so nice I would recommend anyone and everyone to come here and get their wisdom teeth removed. They deserve more than a FIVE STAR THEY NEED A TEN STAR RATING !!!

Jenisse Lopez

I had my wisdom teeth removed here about two years ago. While the office is clean and the staff and doctor were professional and kind, I unfortunately experienced permanent nerve damage starting on the left side of my chin to the middle of my jaw line. I wanted to give it time for the “numbness to wear off” before I accepted it was permanent but it has now been over 2 yrs. I was very nervous and concerned about choosing a reputable office to minimize the risk of nerve damage beforehand, but despite my efforts, I still was left with this outcome anyway. I understood there were risks of nerve damage before surgery, but I still can’t help but feel disappointed that my fear became my reality. My overall experience with the surgery itself and this office was good, but it’s been difficult to accept that I will never regain feeling in that area of my face and I feel it’s important for others who are concerned like I was about this complication to consider my experience here when making their choice.

Ash Taylor

Facility is gorgeous and clean. Staff is incredibly nice and knowledgeable. Dr's bedside manner initially was great.
My boyfriend got all 4 of his very impacted wisdom teeth out at once. He wanted to be put under, and he also opted for the injectable painkiller that lasts 3 days and got a treatment using plasma to help with clotting and prevent dry socket.
He was awake during the entire procedure and felt everything. He tried to signal that he was in pain but was unable to.
Afterwards, he was given no antibiotics and the pain meds were just Tylenol and codeine which did not help much if at all.
Two days after the surgery date we ended up going to the ER because he was in so much pain. The ER doctor noticed one dry socket, but couldn't see any more because boyfriend couldn't open his mouth from the pain. We got a couple days worth of pain meds to get him through. We did call the doctors after hours number this day and he responded a couple hours later, he seemed unconcerned but offered to come in on a Saturday to take a look at him which we did appreciate.
Monday, we ran out of the meds the ER gave him and the pain was worse. Was able to get in same day with Sandstone to be seen. The Dr said he saw nothing to explain the pain. We spoke about how the surgery went and the doctor seemed defensive and agitated. We tried our best to not seem super displeased and said we did love the facility and everything else about the experience was great, but I digress.
They offered a red light treatment which we took. It was supposed to help pain and healing almost instantly but he said he didn't feel too much with it. The doctor seemed pretty confused at that and was again kind of aggressive. We felt he was pushing us out of the exam room as he was just standing in the doorway with the door open afterwards and didn't ask if we had questions or anything else we needed.
He did give him a stronger pain medication which was definitely appreciated.
EDIT: We were called after this review was posted, and my boyfriend had a great conversation with the doctor. Everything was hashed out and he seemed very genuine and apologetic. Changing to five stars.

Cody Fields (MrGetDown)

Leaving a 5 star review on Sandstone because of the care and urgency the Dr and staff have. I had to get all 4 of my impacted wisdom teeth removed. I was unfortunately awake for the procedure although I was spose to be asleep. I was given 4 times the amount of drugs to put me out but unfortunately some people have a high tolerance to sedation as I do. The surgery was fast and very efficient. I was in and out in less then and hour and sent home to recover. I unfortunately had alot of pain and had to get extra pain killers from the ER early in the AM on Saturday. I called the Dr and he returned my call early Saturday morning after I already got some pain killers from the ER and he offered to come in and see me on his day off. What a awesome guy! I was very tired and had pain killers so I opted to wait to see him on Monday. The friendly staff got me in super quick and saw Dr Bethers and he told me I was healing great and just needed to manage my pain. He wrote me a prescription for more pain meds and now im still on the mend. He even gave me a call after to see if there was anything he could do and explained everything about the procedure. I've never had a more caring Dr and it really does mean the world. I would recommend Sandstone to anyone who wants a calm and caring atmosphere as well as efficency. Thank you again!

Taco Jacobs

This is a nice establishment and the staff are welcoming however the surgeon has to be the worst. I’ve been having what was diagnosed as TMJ over the last 2 months. I’ve been waiting for this appt which I was happy to get moved up by a day and not pay the $80 emergency fee which is crazy. I got seen today and was told to “stop chewing and talking and do PT”. I have never in my life been approached that way. Despite a very minimal exam he said it was “muscle strain “. I have been on a muscle relaxer for the past month. As I am in the healthcare field I can’t stop talking and to not chew is ridiculous. I came to them for help and got no exam or help with my issue. On the way out I was offered Botox or another solution after the surgeon said I had to try the other options first. Clear warning to Arizona and the way they treat people.

Wolf Mordhau

The location does not have a handicap accessible ramp. IE: When they wheel you out of a surgery, you have to get them down off of a curb. What? People can barely take a step and they expect them to navigate a drop after 10 minutes of "observation." On that, they discharge after asking a bunch of basic questions. When asked what if there's a delayed allergic reaction: There aren't. How do you know with 100% certainty someone doesn't? Terrible practice to "discharge" after 10 minutes and a questionnaire. The front desk is open concept - which means you hear billing, hear consultation, etc. while in the waiting room - How is this not a direct HIPAA violation? Would HIGHLY suggest to find somewhere that is more professional in their approach to handling "maxillofacial surgery". They seem to think oral surgery is 2nd string and doesn't need to be treated with the same severity as other surgeries.

To "owner" reply: Your staff is the one who communicated your practice for 'discharge' following sedation. They were the ones to advise it was a 10 minute observation with a questionnaire. If you want to argue that's suffice, that's on you. I don't think it's enough, so I'll state as much and let others decide. Btw, most people I've brought this up to that have had their wisdom teeth extracted didn't go through that short of a period of "observation."

Your glass and dividers (which were just a couple feet high, meaning sound waves could bounce and travel throughout your open concept) doesn't do anything. If I sat in your lobby with the intent to steal patient information, I could. (But your lobby sucks and the seating is designed for people under 6' and I wouldn't sit there longer than I had to, ever)

Nobody offered to use another ramp and if you have access, reserve a handicap space for discharges and go down the ramp instead. Your staff only stated "we discharge through those doors and you pull up to the curb." Maybe I should schedule a visit, "trip" and fall while getting down the curb and split my skull open - maybe that lawsuit would open your eyes to how a few feet of laziness is costly and stupid. I've seen enough online to tell you it only takes a fall and an angle to kill someone. Do better.

The fact this "owner" wants to blatantly lie to argue about their practices being right should be more than enough to red-flag this place for people with half a brain and heart. You and your family, extended or not, deserve better. (The animal hospital next door has more accessibility than they do in their corner-stall retail front converted to a dentist office. They just wanted that prime real estate for the $$$ they could rake in from the rich people moving in down the road)

Kristie Lynn Nortonsen

This was the most fast and efficient dental office I’ve ever been to. From having a bad experience in the past with having a tooth extracted Dr.Bethers did amazing!!! I didn’t even realize that the tooth was taken out so fast. From all the staff in the front to the back this is an exceptional office and has amazing care and compassion for their patients!!! Thank you so much for taking great care of me when I needed to have my tooth extracted last week. The follow up calls made me feel like I mattered and wasn’t just another paycheck. You all are amazing!!!

noel oropesa

I had the nerves since they knocked me out for a biopsy and removal of a cyst and this team met all my expectations- competent, compassionate, clean office.. I do recommend.