SEABHS - Sierra Vista - Sierra Vista, Arizona

Donna C.

I signed my daughter up at this building and they called me to confirm her appointment. I did confirm it for the next day at 2pm. My daughter sat in her video meeting for 10 minutes and still no one! When we called to see what was happening and why she hasn't seen her therapist yet and they told us her appointment was cancelled!! I do not see how that could have happened and how we did not even know about it!! We will definitely not be coming back here. This place is very unprofessional and an unacceptable way to treat patients!!

Larry B.

Been going here for just over a month and when my counselor's BOSS put 2 unnecessary restrictions on me, I quit!!!
This is what happens when you have ALL females running the show!
You're better off going somewhere else. Best of luck to you.

Stefan I.

Absolutely unacceptable experience with SEABHS. There is zero communication between staff when it comes to scheduling or rescheduling appointments. I took the day off from work to take my daughter to her appointment, only to sit in the lobby for over an hour, just to be told that her counselor had decided to work from home that day. Our options? Do a video call from the office or reschedule — something we easily could have done from home without wasting my time or missing work.

The staff answering the phones are no better — they rush you through the call with no empathy, just to “send a message,” and then you never hear back. There is an apparent lack of care or concern from everyone involved. Patients and families deserve so much better than this kind of careless treatment.

beloved H.

It's very welcoming and the groups are nice to do to pretend you have a nonexistent social life! Staff is nice and the rooms have personality. Doesn't feel lifeless like other places. Would recommend going here!

Though the communication is kinda very sometimes...

Kiante S. G.

Absolutely horrible place. Had my intake to go back to therapy, told my psychiatrist that I was trying to get help but that medication was my last resort. I also told him I could not take any medication that made me drowsy (I work 10 hours a day). I walked out with no therapy appointment after talking to the front desk, just paperwork to get my blood drawn, and two medications that the pharmacist told me I should NOT take before work, because they would make me drowsy. I was also told by this psychiatrist that my medical cannabis use for PTSD would have to stop completely before starting my new medication, or it would not work/interefere badly. I asked the pharmacist for confirmation and he told me there was no reason to stop, and that it would not interfere with that kind of medication at all. Not to mention I wasn't given anything to replace what cannabis does for me, just an antidepressant and some shit that would put me to sleep if I was anxious. Tried to tell them that that psychiatrist seemed uneducated on what he was prescribing and nothing was done, got transferred to someone who "doesnt know anything about that". Cancelled all services with them before even starting, feel like I dodged a bullet to be honest. They wanted to put me on medication that increases my risk of suicide but not have anyone see me until 2 1/2 months after starting unsupervised.

Raime F.

I was a patient for a long time at this clinic. Things eroded when the buyout happened and things became more "for profit". I was forced to stop my meds because they had me on the wrong dosage and it caused my nervous system to collapse. I was forced to stop cold turkey. My therapist left the clinic and I decided that I wished to stick with her for continuity of care so I could complete my journey. I didn't want to start over. They have had an issue with this for a long time, constantly asking me if I wanted one of their therapists. The answer was no as I am happy where I am. Things became worse when I had an appointment with my medication manager Connie. I told her that I was going through an extended withdrawal and she wanted to give me more meds before I finished cleaning out. My Dr put a stop to it saying that I needed time to finish my withdrawal and that starting me on new meds was really bad at the time. I told Connie that I would let them know when I was ready to continue. That was November of last year. My case manager Zach left the facility because of what was going on there. I told him no worries, I'm sorry for how bad things were and I wished him the best. This left me stranded. Every month they call and ask me what my progress is. Normally I update them and that's it. This morning I was greeted with aggression before my therapy appointment. I was asked what I'm doing. I gave them a detailed rundown of my total load of care as well as the reasons why I'm not on meds "nervous system issues". I explained to them that I'm still interested in medication, vocational rehabilitation, as well as housing assistance but I cannot do anything while going through withdrawals and waiting for my body to heal. I explained that I have gone through 12 surgeries across my body in the last 2 years to preserve what is left and that I have neck, leg, eye, and spine surgeries lined up in the future. I was transferred to the clinic manager where I explained the same thing over again. I was asked if I felt that my treatment was over. I stated no and that I was waiting to heal and finish detoxing. My support was cut anyways and I told to come back and open a new case when I could "get it together". I was then hung up on. I'm a physically disabled person that's doing the best I can with what I've got. I guess that S E.A B.H.S. is only there if your able bodied. If you are disabled and can't constantly come in they will look at you as a liability and eventually cut care. I'm SMI listed and now have no mental health clinic to call home. They want you to be on meds which is fine but it makes no sense to overdose me on meds then cut me loose because I'm having to take time to rewire from it. My Dr is angry, my therapist is horrified. The staff turnover is insane, the apathy they show is not much better. It's best to realize that you are nothing more than a case number to them. Something to be exploited for gain and discarded when they can't or if it slows down. I have no plans to return unless significant changes are made.

Updated to fix various spelling and grammar errors

L A.

The worst staff and they don't care about your mental health. This place truly needs someone that cares about their patients and better management. Patients need to be more than just a Number. If I could I would give a negative rating. The clinical supervisor (jenny) is a rude and disrespectful person and needs to be replaced. She truly does not care about the patients or their mental health. She is the reason patients have mental health crises. She is incredibly condescending and uncaring of the impact of her words. Do better.

Adam L.

They cannot keep a good doctor. Your mental health will never be a priority. You're a number. The straw for me was when my doctor left and they wanted leave me with out my meds for 2 weeks waiting on a phone appt. She never called me back like she said. I called them back to find out. Then they say I don't have an appt and set back up the appt that was already given. don't go here if you need or want help