Smile Burst Dentistry - Lemon Grove, California

Angel L.

I am new here. I went to go get a cleaning. I was waiting for a while just to get my cleaning. My x-rays did really hurt and they usually never do once I get my x-rays at a different dentist recently. I went to get Fillings fillings, I also had to get my x-rays done twice one by super nice staff and the other was really rough with me. She left the suction tube in my mouth for a while and I was waiting for to come back it took for but while I was waiting to get the numbing pain inside my cheeks overall that didn’t hurt as much because of the numbing pain it did hurt The next day, my mouth was a little sore, which was normal, but later on a few days later, my mouth had such bad pain, my teeth where they did my fillings , hurt extremely bad I couldn’t even chew my breath was extremely horrible like I had infection in my mouth I brush my teeth and it made it even worse. It hurt it still hurts till this day. The whole experience was horrible. This was my first time going to a new dentist even the dentist place in lemon Grove looked horrible. I didn’t know that’s how a dentist office is supposed to look like the rooms Don’t even look like a dentist. It seems like a bad vibe overall. But to this day, every time I chew it hurts really bad. I don’t want to make an appointment there because I feel like they will hurt me even more, but I’m planning to change places to top it off, they did not seem professional at all all the staffs didn’t explain to me what I needed all they just told me was I need feelings and a deep cleaning and something about my wisdom teeth. I am only 18 so I needed to change the super dentist doesn’t do adults so I had to come here I was really scared and I had a really bad anxiety when they were doing my filings , but overall really horrible it didn’t look sanitary to me. There was only one nice staff who made conversation with me. The others were rude. I do not want to go back there at all and I hope you don’t either this place only has a 2.0
Out of five stars, they should be closed down. I have Medi-Cal so it covered what I needed but hearing them talk about the prices seem like a lot. They were trying to talk about my wisdom teeth that are not even grown yet like I said I’m only 18 and one is only growing she started picking at it and she pulled a piece of my gum off and asked me if it hurt of course it did hurt because she pulled a piece of my gum off. I was bleeding of course that’s the only reason why it hurt. They were trying to take out or make an appointment to get my wisdom teeth out that are not even fully grown yet and they don’t even hurt yet today I had an appointment but I missed it. I don’t ever want to experience this again.

Christa F.

This is the worst experience I’ve ever had at a dental office. The dentist Dr. Cheng came into the room, didn’t introduce herself, starts digging in my mouth, says I need a deep cleaning and a fill in which will be 1100.00. She didn’t explain the procedure at all. She didn’t talk to me about my X-rays. She made me feel dehumanized. I said I didn’t have the money today so asked if I could just get a regular cleaning ,and they said no. It’s like they didn’t have a desire to help. Dr cheng never explained my X-rays or the health of my teeth. The staff was rude and short with me when I asked questions. I have a right to ask questions . It’s my health. It’s like all they cared about was taking my money. The girl who did my X-rays was new and not well trained. I work in the medical field so it was apparent to me. There was a girl training her on what to do but then her manager ( I presume ) yelled at her to come back to the front. So unprofessional. So then the trainee girl is left there to pretend to know how to do X-rays. 45 min later the X-rays were done which after all that weren’t even explained by the dentist.

Deb S.

When I think of my horrible experience here with this office.I feel theres no way it can possibly be worse..and then it goes over the top. This office should be shut down for so many reasons.. I could go on explaining the horrible treatment the fraud and deceitful things that would leave everybody shocked.. but just imagine the worst then adding some extra.. I said the hell with this...I requested all my medical records. I need my medical records to see exactly what this shady so called dentistry is trying to pull.. they stated that they can't release anything until I go into the office personally and sign a release form of my records which I did..was told no later then 7 days those documents would be emailed to me.. of course it's been over 14 days now and every time I call they hang up or make stories that Grace the manager is not in or is in a meeting or is sick. Grace knows exactly whats going on its her office ..you better release my medical records im going to protest with big signs and a mega phn exposing you for the crooks you are. Attention public anyone who's ever had any dealing with this office if you are a medical patient or dentical patient this office is not supposed to ask not one penny from you. If they ever asked or charged you anything they can be fined and lose their contract with Medi-Cal

Lisa T.

I went to the office yesterday because my front tooth to the gum and I needed an extraction. (Provider: Smile Burst 021008, Lemon Grove) They refused to extract my tooth because I would not give them $550.00 for Bone Marrow insertion. I asked them why did I have to pay them and I looked at the insurance benefits before arriving. The receptionist told me that I must have looked at the wrong code and that the doctor was finished with me. I still have a broken tooth in my mouth. I had the insurance call their office and the receptionist told them that it was their other office and she does not know what the charge was for.

Marryanne

Yesterday and today said appointments only, so that's Tuesday and Wednesday today...

Michelle L.

Please don't ever go here. They take advantage of medi-cal patients because they know it's hard to find dental offices that accept it. When attempting to pull a tooth, they broke it in half and said the root was too hard to get out, they were an hour behind in patients, and she could either come back or go to an oral surgeon. I went to a different dental office and the rest of my tooth was pulled just fine. They said that dentist must've been in a hurry because it wasn't hard to do at all. I'm appalled at their behavior and professionalism.....

Ysabel D.

Sub-zero rating. This is a certified Health and Life Hazard dental office. The manager is hostile, unprofessional, typical low-class rip-off at expense of your teeth. There is no ethics. If you request
dental records from a Grace Velasquez--aka: "fraud manager," you won't get them, nor a refund on
your bill for $250.00 or more for breaking your teeth.

This office is ripe for shut-down and mega lawsuits....pending. Read the signs, it is in Lemon Grove. When walk-in, it is more dead-quiet than a graveyard. Only new grad dentists work here to practice
their lack of dentistry skills on your teeth. Don't be fooled it is listed as dentistry for Children and Family Dentistry. Run!!!

Yohaney A.

Total rip off! I got a deep cleaning and a cavity filled then got stuck with a 300 dollar bill. Which is fine I went in 6 months later for a routine cleaning and they lost all of my records and forced me to get another 200 dollar deep cleaning. I told them I have already had the procedure but pressured me to get it again. Very unprofessional here and unorganized! Never ever going to do business with them again!