Smile Country Dental - Napa, California

mari quiroz

Best dental office experience I’ve had. Tania/Sylvia have been so comforting, welcoming, explained everything so well to me. Just makes me feel like we’ve known each other for years! Front desk girls are super friendly as well, it just feels nice going somewhere scary, knowing you’re going to be well taken care off! 10/10 recommend.

Giovanni Gonzalez

This place is the best! Staff is super friendly, appointments are honored and they take all types of insurance. Ron made my root canal go from bad to rad. Overall one of the best spots to get dental work done in Napa. Highly reccomend Smile country dental.

Georgeann Klew

After being with the same Dentist for over 20 years, an insurance status change had me pick a new dental office. My former dentist and his staff were like family and I was dreading this change. To my delight and good fortune, I chose Smile Country Dental. Dr Mo and his front office staff, Sylvia & Marlene are wonderful. The ladies were patient with all my questions and went out of their way to accommodate my needs. Dr Mo was very skilled and professional in his treatment of me. He thoroughly explained my treatment options and made me feel very much in control of my treatment plan by explaining all my options in detail. I highly recommend this office for your dental needs.

Maree Johnson

If I could give zero stars I would!

Completely unprofessional ! I initially came to that Dental facility for a root canal since my insurance would cover not only the procedure but the crown as well. I scheduled an appointment with SMILE COUNTRY DENTAL IN NAPA since they stated they do expect my insurance but I would be place on a waitlist once the dentist approves the procedure IF he approves the procedure. I attended my initial appointment, they take Dental X-rays, the initial asian Dentist that enters the exam room reviews the X-rays then states that he’s Declining the root canal and explains that I’ll have to pay something when leaving the appointment which through me off entirely. He stated that I’d have one or two options which is proceeding with a stay plate/denture, and the second option was implants, which are completely expensive(of course) . Upon leaving the initial appointment I asked the front desk why I was required to pay one or the other since I’ve had an extraction before covered by my insurance, not having to pay out of pocket for anything. Least to say the front desk didn’t provide a valid answer as to why I was required to pay for either a stay plate or an implant, being that I had to go to work I placed $225 down for the stay plate (half of the cost, $450 exactly) brushed it off and went about my way still confused KNOWING I’ve had an extraction done before not paying a dime .

Aug 17,2024 The day of extraction :
Upon checking in I inquired to the front desk about the “stay plate” and having to pay the remaining balance of the $450 since I don’t see anything on the paperwork indicating I placed half the money down for this so call “stay plate “ that I oh so needed. Both front desk receptionists look at one another completely confused and crazy like they don’t even know what I’m talking about. At this point I’ve had it, I had complete attitude rightfully so! Come to find out ACCORDING TO SYLVIA THE MANAGER the prior Dentist didn’t complete the record & ON TOP of not completing the record they DIDN’T SEND OUT THE MOLDING NEEDED FOR THE STAY PLATE THAT I OH SO NEEDED 3 FREAKIN WEEKS LATER. I immediately request my money back. Mind you, I’ve been waiting 3 weeks w/consistent pain in my mouth for them to not only tell me they didn’t submit my molding for the stay plate but I ACTUALLY DIDN’T NEED A STAY PLATE WHICH WAS MY INITIAL QUESTION TO THEM.

Surgeon, Great! Assistants, Great ! Front desk/MANAGER and initial dentist HORRIBLE!

IT’S LIKE PULLING TEETH JUST TO GET MY MONEY BACK! The manager is completely unprofessional, doesn’t return your calls and is horrible at her job. It’s now September 3 and I’m just now getting my money back after being ignored & having my husband call. I should call BBB and other sources to complain. Save yourself!

When one too many state your front staff are horrible, it’s time to take that hint ! Clearly the customer isn’t wrong in this case!!

Sarah Contreras

I hate this office. I have medi-cal and delta dental and I was insured that I would not have pay anything and I have already paid $200 out of pocket and when I called denti-cal I found out that I should not be charged that my insurance tried to call the office multiple times and they declined the call. And now they are asking for more money. Hell no. Do not go here they are unorganized and don’t know how to run a business. One I get my money back I won’t be coming back.

Laurynn Dilley

I hardly ever leave bad reviews, but BE WARNED- no matter how many times I try to get in contact with this office they never answer or respond to their texts which is how they prefer you contact them for an appointment. I have about 7 text messages that have gone unanswered and 3 voicemails. This is no way to run a business.

Jessica

My experience here was 5 stars. I was scheduled and checked in by Sylvia, who works at the front desk, she was very knowledgeable and polite. I informed her that I was having pain possibly due to a cavity. She helped book the appointment which was extremely quick and easy as there was plenty of availability. Checking in was easy and quick as well, the wait time was very short. The staff was friendly and the quality of the work done was clean, efficient, and overall I’m satisfied and would recommend.

Sara Hendrix

I love it here already! They were super friendly and very Thorough! I would definitely recommend smile country to my friends a d family!