Smiles West - Los Angeles - Los Angeles, California

Kenneth M.

downloaded app and filled out all forms prior to appointment just to have to fill out the forms again in person. when i showed up they didn’t even take me in for any service i requested because they didn’t have all the info from my insurance company, so after driving an hour and waiting another, they send me home with nothing done. not wasting my time coming to this half finished dentist again.

Brigid D.

It’s very unfortunate that this is the closest and most convenient dentist for me as I’m currently without a car. It has now been over a year that the dentist there told me to make an appointment to see their orthodontist and every single time I have scheduled the appointment, I show up and they tell me the orthodontist is not there. FOR OVER A YEAR!!

It has now also become hell on earth trying to get a simple teeth cleaning from this place. I last got my teeth cleaned there in January, my original next appointment was for July but an emergency came up and I had to cancel it the day before. I wasn’t able to get a new appointment until September, it was supposed to be an exam, cleaning, and the orthodontist. I saw the dentist who told me I needed to get a cavity filled and see the orthodontist, who of course was yet again not there that day even though i specifically asked when making the appointment. Then I was left alone for 30 mins, while I assumed I was waiting for the hygienist. Finally a woman form the front came back and apologized saying she forgot I was there. I told her I was waiting for my cleaning and she informed me there was no hygienist. Again I had specifically made this appointment for those 3 things and not only did I not get 2 of those things done but I was left waiting for no reason, forgotten about.

She apologized and we rescheduled the appointment, somehow they had one within a few weeks whereas every other time I’ve had to wait months so I was very happy. I stressed that it had to be for the filling, the cleaning, and the orthodontist. I’m sure you can guess what happened next, I show up and no hygienist or orthodontist so I only got the filling.

We yet again rescheduled my cleaning, at this point I’ve given up on the orthodontist because it seems those appointments are completely fictional. They didn’t have anything available until November, at the time I did not have my work schedule that far out so I had to take a stab in the dark scheduling it, and of course wound up having to reschedule when I found out I did have work that day.

I told them the issue I have with scheduling so far out as I only get my work schedule 1-2 weeks before the month starts. Unfortunately the only appointment they had was the middle of December so I made the appointment and prayed I wouldn’t have work. Well I just got that schedule and wouldn’t you know it, I do. I called again to reschedule and they informed me they don’t have appointments until February.

At this point it will have been a year since my last cleaning, and well over a year since I’ve been attempting to see the orthodontist. I work in the medical field and I am absolutely astonished with how awful the scheduling and patient service is at this place.

Everyone who works there is very kind and professional, and I love the convenience of going there as it is a 5 minute walk from my house. But they make it hell on earth trying to get anything done! I think I will officially have to find a new dentist, which is very annoying due to the convenience of the location.

I truly think this location needs a major overhaul of some sort because the difficulty they inflict on their patients is absurd!!

Dan N.

I wouldn’t recommend this place as it seemed far more important to upsell financing options around $7k than rather go through insurance!
I have Dental health services (hmo) not the best insurance around but it is what I got from my employer…
I had a fall and as a result had 1 of my tooth flapping around which needed urgent extraction, they did the X-rays and stuff and after waiting for more than an hour with excruciating pain and swelling in my mouth, they told me I had bone loss in my gums which needed sever treatment and needed 7 of my tooth extracted! Funny part is they told me upon arrival that that they are going to Stop business with DHS starting Jan1st & I’m like ok this is still Dec…after the doc left with a comprehensive plan of making me toothless and a $7k worth of plans for Tooth brace, the assistant comes over and says the Co-pay is going to be $235 for each tooth…I’m like wtf - I came in for 1 really painful tooth extraction which I pulled it out myself later on & here they were selling a mouthful of dreams for me….they clearly didn’t wanna go the insurance route and wanted to make me pay for it..
Sorry I know it’s a long review but thought had to share my 2 cents on it…
Would not recommend this place as it seems to give more priority to money making than treating patients with their needs…

Francia E.

Awful i booked my mom an appointment for January 28, 2025 at 5:00pm the appointment was confirmed over a text message. However, when she got there the receptionist first told her she was not on the appointment system and then she said that she was but someone had cancelled the appointment when no one did. Then she said that they don't do appointments that late and then she said the doctor only goes once a month and he was gone already and finally she rescheduled her appointment for March 17. Then she told her if she was in pain to call the insurance and ask for another clinic my mother felt discriminated and disappointed since she doesn't drive and getting a ride for her is very difficult.

Angela T.

I love this dentist and staff. I'm so comfortable when I'm there. They are all so friendly and you feel you are a priority to them. You walk in and they immediatly stop what they are doing and greet you. The office is clean and calm which made my experience allot less stressful. Will definitely be back and recommend to others!

Agnes L.

My experience at smile West was great. It's clean , the staffs were very professional including Dr. O. I would recommend any one to Smiles West.

Tennace G.

Everyone was nice, professional and explain what is going on with my teeths. The doctor was nice and explain about my gums changing.

Love H.

Now i see why this office has the negative reviews it has. Why would I need my physical medical card when you're able to pull it up in the system? I worked as a front receptionist. I have my ID what's the problem. Keep getting g the negative review yall have.