Townview Dental Care - Fullerton, California

James

I refuse to go back to townview Dental simply because of Erica. She's deceitful, unprofessional and her poor ethic is appalling. The only Dr's that are worth their salt is Sam, Dr white and maybe Dr z but that's it. Erica not only lied straight to me and my wife's face in person, but lost or deleted my file after I got the first loan when she went on leave. Then her replacement couldn't find any record of the loan even though I had all the paperwork, I had to do another loan just to get the work finished which when Erica came back, took 2 years. It took 2 years because Erica didn't schedule me with Dr z, did return any phone calls, or emails, would routinely hang up on me once I questioned why she didn't schedule anything and especially when I was trying to get my money back since I was double charged. It took me and my wife going to riverside where Dr z and the lab is to finally get Sam (who is the best) to finish the work. It took 2 and a half years on a procedure that should have only taken 6 months. That is why I gave 1 star. The incompetence. All due to Erica and the lies, the laziness, and the inability to not take accountability. Even today she plays dumb and will hang up if I point it all out. And it's just sad that with all the proof of everything that has happened and it all leads to Erica, they keep her in charge. Please for the love of your dental heath and mental health please don't deal with Erica at all. They have 2 other offices which I have been to and both are 1000 times better

Celeen Fairbrook

I had a very severe accident as a child that led to extensive dental surgery which had to be maintained and cared for over my life. I’ve been going to Townview for almost 2 years now and the care and attention I’ve received are second to none! Very precise, gentle, and kind. Highly recommend!!

David Tran

Nice, clean facility. Quick, efficient checkups without long waits. Friendly staff. All that you could ask for! Plus they have Sensodyne travel toothpaste!
I was once offered a treatment that they said was covered under my insurance, come to find out it wasn’t covered, but the office honored the cost anyway

Lin Komaromi

Customer service is so fake. The office and company itself puts your situation off like you are a nobody!! They act all sweet and innocent to you over the phone, but once they hangup no work is being done to work towards a resolution. I've been dealing with a treatment plan refund for over two months now and still have yet to hear any updates. I've logged every time I call onto my notes, left numerous voicemails and even spoke to Erika the manager so many times, and all that I've been told is "let me check on that for you, I'll call you back". Two months later after nagging them I have yet to receive a call back and I call multiple times a week asking for an update.

Its so ridiculous to the point that the receptionists know me by my voice the moment they answer the phone. Why should a patient need to be treated this way, being pushed off like that is ridiculous. It's so unfortunate that they have caused me to be sent to collections for a treatment that I won't be doing with them. Speaking of which, I will definitely not return to any Dental Views or Town view Dental clinic ever!!

Note: There are numerous other reviews on this website stating similar claims, do not let this be you! Listen to all the reviews. People take time out of their day to write them for a reason.

George Alvarez

The office has a comfortable, waiting room and good music. The staff are friendly and make good use of technology to avoid redundant forms. Good communication with appointment reminders and scheduling.

Alejandro Velasco

They charged me for services NOT rendered back in March, because they were VERY pushy on cosmetic procedures. Despite me telling the dentist I only wanted one thing done. They are very deceitful. After numerous phone calls to Erika and Kevin from "billing" they only did a partial refund! Now Im emailing, and calling them again to no success for the remainder of the refund. Ive already submitted a complaint with CA Dental Board. If no refund for services not done, I will seek legal expert advise. BE CAREFUL! Tell the dentist DO NOT PUSH COSMETIC PROCEDURES and have them put in on your record in writting!

Barbara Bossenmeyer

I had my teeth cleaned today by a new hygienist named Priyam. She was fantastic! Very friendly and willing to answer any questions I may have had. She was very thorough and quick. I sure hope she stays and that Townview Dental holds on to her. In my opinion, she is an asset to their office.

Evelyn Soqui

Excellent customer service. Friendly and knowledgeable staff. Dr. Hoy is always so attentive to every detail and explains every procedure to make sure you are comfortable every step of the way.