Trend - Boston, Massachusetts

mesay merseth

I had an amazing experience at Trend on Newbury St! The store has an impressive selection of sneakers, from the latest releases to classic styles. The staff was super friendly and knowledgeable—they helped me find the perfect pair without being pushy. The store itself is clean, well-organized, and has a great vibe. Pricing was fair, and they even had a few limited editions I hadn’t seen elsewhere. Definitely coming back to do some Holiday shopping. I highly recommend!

Jim Clark

Nice place for trendy men and women’s shoes. Staff was helpful. Not a huge selection but decent variety. Mostly good sneakers and casual shoes. Bought a pair of Oscar Cabell’s sneaks.

Kishore Kothapalli

Dishonest and Disappointing Experience with Trend Boston:

I’ve been a loyal customer of Trend Boston, having purchased five pairs of shoes from them just this year alone. However, my recent experience has left me frustrated and angry, feeling completely cheated by their dishonest behavior.

I recently bought a pair of ON shoes from Trend Boston, as recommended by the salesman. Despite always wearing a size 10, he convinced me to go down to a 9.5, assuring me they would fit perfectly. After just two days of use, my toes were hurting, so I returned to the store to address the issue. They assured me it wasn’t a problem and directed me to their main store at the end of Newbury Street, saying that Terry would sort it out.

When I got there, Terry told me he couldn’t help but mentioned that ON is typically very accommodating and showed me the contact page to reach out to them directly. I followed up with ON, but they categorically stated they couldn’t exchange the shoes because they were purchased from a retailer.

This is where Trend Boston’s dishonesty becomes clear. They lied to me—twice. First, when I went back to the original store to raise the issue, and then again when I visited their main store, wasting more of my time. When I returned to Trend Boston after being refused help by ON, they simply shrugged, walked away, and refused to take responsibility. No customer service, no accountability—just complete disregard for a loyal customer.

I expected much better from a store I’ve supported for years. Instead, I’m left with an expensive pair of shoes that don’t fit and a strong sense that this store doesn’t care about its customers. Buyer beware—Trend Boston will happily take your money but won’t stand behind their products or services when something goes wrong

Kerrie Mancini

We have travelled to Boston and specifically come to this store time and time again. The owner and her staff are amazing and accommodating and we will continue to return. Thank you for all you do for us🥰

Fadolo

Terry the Manager and Owner were Courteous and Knew about The Products. One Woman showed some sneakers but needs more knowledge about the sale. Another Girl was Disrespectful!

Natalie Gebeyan

Probably the best service I have experienced. Adri the owner is so understanding and helpful. I wanted a pair of OnCloud sneakers and she got me hooked on the Cloud Monsters! I’m so happy with my purchase and the customer service is 10/10! Highly recommend

Jacob Sabourin

NEVER BUY FROM TREND BOSTON!!

I have NEVER, dealt with such unprofessionalism ever in my life. The worst customer service of any company I’ve ever purchased from. They have been ignoring my emails to return an item for over a week now. They initially answered and said they would look into it and get back to me. No one has ever gotten back to me. I ordered the wrong size of shoe and was going to be glad to buy the correct pair back from them. But no way in hell will I do that now. Not to mention the box the shoes come in was damaged and their response was “the item was not damaged”. Like how clueless are you to think that the items ORIGINAL BOX is not part of the Item! So unacceptable. I’ve been buying shoes online for years. This was the worst customer service I have ever had in my life.

guixia huang

Poor service.
First, I didn't pay much attention to the poor service provided by the staff in the comment section, but the after-sales service after I bought the shoes was really disgusting.
Their boss is so scary. they are service is so bad. Just look at me as a little girl and threaten me. I said I fell seriously while wearing their shoes and wanted a refund, but they didn't apologize and just said the shoes were dirty and couldn't be refunded. Their service attitude is too poor. Even if you can't refund, at least apologize, right?
I can't believe the impolite man in front of me is the owner of this shop. It's my first time encountering a boss with extremely poor service.

I can choose not to return the item, it's okay. It's also okay to give you money, It doesn't matter if I give you alms . The key is that the service attitude makes me feel extremely bad.