Walmart Auto Care Centers - Austin, Texas

Cesar A. L.

I took my Jeep to Walmart Auto Care Center to get my tires changed and had one of their technicians handle the job. I specifically told them I wanted to keep my old tires, and they agreed. However, when I came back to pick up my car, I was shocked to find that my old tires were completely destroyed. The technician had skinned them down to the inner mesh, making them completely unusable.

It was clear that this was either a result of complete incompetence or intentional damage, forcing me to pay Walmart to dispose of them. I was understandably furious at how poorly they handled my service. Instead of a routine tire change, I was left with extra costs and unnecessary frustration.

This kind of careless, unacceptable service is exactly why I would not recommend this place to anyone. If you care about your vehicle and expect a job done right, take it somewhere else. Avoid this place at all costs.

Aaron J.

So frustrated with this location. I've used them in the past in a pinch when I just need something minor like a tire rotation or an oil change. This was as poor of an experience as I could have had. I showed up and they told me there would be an hour maybe an hour and a half wait, so I stuck around rather than catching a ride back to work. Three and a half hours later, they finally get to my truck just to tell me that they can't change my oil because the filter is too tight. They maybe tried to get the filter off for one minute before they told me they couldn't do anything. It was obvious they were trying to wrap their day up because they weren't taking any new cars. I went straight from Walmart to another place and I was in and out in less than 20 minutes and they had no problem getting the filter off. This place wasted an entire afternoon for no reason. And they made absolutely no attempt to try to rectify the situation. I would avoid at all costs.

Frederic B.

I recently had the absolute pleasure of experiencing exceptional customer service at Walmart auto care. The staff were incredibly helpful and went above and beyond to assist me with the issue. They were knowledgeable, patient, and efficient, ensuring that my problem was resolved quickly and accurately.
I was particularly impressed by Xenith, Denise, and supervisor Andrey which really demonstrated their commitment to customer satisfaction. The entire experience was seamless and stress-free, thanks to the outstanding service provided by the team.
I highly recommend Walmart for their exceptional customer service. It's clear that they truly value their customers and strive to provide the best possible experience.

Annie B.

Went to go get my oil changed and waited for an hour without them even moving my car forward. Finally went to ask how long it would be and was told 3-4 hours. Not mad because of the wait time because I understand that is out of their control sometimes, but it seemed like something I should have been told up front when I was getting checked in like they do at restaurants when there is a wait. Total lack of courtesy and consideration for others time

Ijeoma N.

I came in to patch my new tire (*arrgh). Courteous staff, very affordable service. Took a while though, like an hour, probably cos they wanted to do a good job. I will always check with them first before I go someplace else for any car service.

Maureen O.

Mr. Lloyd went above and beyond installing a new battery for my Honda on a very busy and hot Saturday. He was so helpful and courteous. I didn"t make an appointment, but he did the sale and install, and I was on my way in no time! I am so grateful. Thank you!

Bob

Came in for oil change around 3pm, set down until 7:15 and told that they could not perform the service on the which is fine, but when I started my vehicle, it sounded weird and I smelt a burning smell while I drove back to my home, inspected and saw that they left the engine oil cap open. Went back to the Walmart and went to customer support center, and manager gave me oil bottles and told me to come back the next day and will get my car oil changed immediately. Welp when I went back for the next day, simply no-one knew about the incident and told me to kick rocks and wait in the line. I talked to manager, and was told to either wait 2 hours until new mechanic arrive and we will see. Good waist of my life.

Sivaraj R.

I recently went to Walmart car service for an oil change. On the website, it said that the price for a “Full-synthetic oil” change was $44.88 and that it included the following services:

Battery performance check
Air filter check
Wiper blade check
Transmission fluid check
Washer fluid check & fill
Power steering fluid check
Differential fluid check
However, when I got to the store, they told me that they only had a “Premium full-synthetic oil” option, which cost $54.88. They also did not perform any of the additional services listed on the website. They did not even reset the service warning on the odometer.

I was very disappointed and frustrated with this service. I felt like I was misled by the website and overcharged by the store. I chose the full-synthetic oil because I wanted to take good care of my car and get the best value for my money. The additional services were also important for the maintenance and safety of my car.

I would like to request a refund for the difference in price and an explanation for why the website and the store did not match. I would also like to receive the additional services that I paid for but did not get. I hope that Walmart will improve its car service quality and customer satisfaction in the future.