Xiao Dental - Livermore, California

Hector H.

WARNING! If zero stars was an option that would have been my score. I rarely will take the time to write a review good or bad, but this is one of those occasions that I have to take the time to do it because I do not want anyone else going through the pain, suffering and monetary loss I just experienced. In December 2024, I had two routine fillings on tooth #3 and #4 both advised by Dr. Xiao's office. when a filling is done you are not supposed to have discomfort or pain after a couple of days. I was having tooth sensitivity to cold and hot drinks 2 weeks after the fillings were done and actual pain to the touch getting worse by the day. I made calls to complain, thinking this was not normal (by the way no one ever picks the phone at the office you have to leave messages that not always get returned.) Dr Xiao finally saw me 3 weeks after the original fillings were done and tells me everything looks good, that all she is going to do is apply fluoride on the tooth for the pain? At the time I didn't know this but this should have been a red flag. Based on some research I have done Increased sensitivity and increased pain on a filling after three weeks should have at least raised some flags on Dr Xiao's radar that an infection is probable and as a precaution she could have giving me a referral for a root canal then, no this did not happen. I went home and with the passing of time things continue to get worse. A week later I called her office again for three days in a row complaining of the pain, I had to leave messages because as usual no one answer the phone. Finally after the 3rd call I get a response from her assistance, giving me an appointment for January 24th to RE-DO THE FILLINGS, this is crazy at this point based on her basic knowledge as a dentist, she should have been referring me to a root canal specialist. But she didn't do that until I showed up for the appointment of the 24th of January. At this point I was in excruciating pain, I was asking her why did she waited for so long to make the decision of referring me to an specialist when she should have arrived to that conclusion at least 2 weeks ago and spared me the pain and suffering? At this point she change her usual pleasant attitude and turned defensive, no show of empathy for what I was going through which was mainly caused by her inability to read the situation correctly. At this point she basically throw me out of her office and told me to find another dentist and walked out of the room. Later she claimed she felt threatened by me for asking questions, that was her excuse for her lack of empathy. None of her referrals were able to see me the same day and I was in a lot of pain at this point. I asked her assistance to ask Dr Xiao for some kind of stronger prescription meds for the pain since her referral will not be able to see me for another four days, She refused to prescribe anything strong and told her assistance that I should get something over the counter like Advil or Motrin. I left, when I got home the pain was so intense that I just start calling endodontic offices in the Tri-valley to see if any of those would see me the same day, after several calls Dublin Endodontics had a cancellation that day and I took that appointment, that was my salvation, they took care of both root canals on the same day and found infections on both tooth, I fully recommend them they were amazing. Finally, after a few days I wrote a four page letter complaint to Dr Xiao's office asking them to take some responsibility for the lack of response and yes negligence for failing to react a lot sooner based on the many calls complaining of pain that should not be present for three weeks after a routine
filling. I was asking for Xiao dental to cover my expenses of close to $6000 already caused by them in my view. Dr Xiao refused to admit she did anything wrong, she sent me a check for $236 my co-pay amount of the fillings, which is nothing compared to what this experience is costing me already monetarily without taking into consideration the weeks of pain and suffering.

derick G.

I was referred to this office by my boss who spoke very highly of them. I had a major tooth ache. I called them at 5 pm and they got me in right away..not only were they very accomadating as well as professional..they made me feel very comfortable and provided me immediate relief.
I will be making this office my Dentist and my wife will be joining me..Awesome Dentist!!!

And they gave me a free Turkey!

I told my wife of my experience here and this experience was a first from a Dentist office for the both of us.

Greatly appreciate them and the quick response and relief.

Looking forward to a great smile again!!

10 Stars for sure!

Mary R.

I was just there for a filling due to a cavity. Both Dr Xiao and her assist were wonderful! I definitely was anxious about the procedure but they put me at ease and they did an amazing job. Thank you for making an unpleasant necessity as pleasant as it could be. - Mary

Chris Y.

I think the entire office is awesome but Dr Xiao is the BEST dentist I’ve ever had. I used to have anxiety before going to my previous dentist, not anymore more with Dr Xiao!

Caitlin E.

Had a great 1st visit. Staff is so friendly and welcoming. Dr. Xiao was so nice and explained everything so great. And I also got to meet the super cute and comforting Vader

Christine P.

I have been coming to Dr. Xiao since she bought the practice many years ago. I was impressed by how much the business and care improved after she took over. I continue to appreciate her high standards and professionalism, combined with a caring approach and personal experience. I always recommend Dr. Xiao to any friends and colleagues looking for a referral. Even though I no longer live or work nearby, I continue to make the drive out to Livermore for my dental care.

Cynthia M.

I've been going to Dr. Xiao for 12 years. Until recently, I had experienced great dental and administrative service. I’ve even referred other patients in the past. However, in the last 12 months, I’ve had some irregularities with their billing practices. To be clear: I’m not disgruntled, I think Dr. Xiao’s dental work is great, but I’m disappointed by their accounting practices.

My primary issue was that I overpaid for a night guard and wanted to validate the credit amount. The way they settled it was to re-open all invoicing for 2023, rescind discounts I had already received in order to reduce the credit amount.

I requested to personally receive a copy of my dental record, as is my right, for my medical records. I have been cordial in my communications with Dr. Xiao’s team at all times. As a result of the request for my records, Dr. Xiao included a cover letter dismissing me as a patient. I was surprised and my husband thought it was quite a petty response to the only time in 12 years that I requested to reconcile billing of services.

I can also corroborate other reviews here that say in recent years Dr. Xiao’s office has become more pushy about additional services. My husband experienced it on his recent visit. There’s no question anymore as to whether you want to proceed with recommended treatment but a push to schedule them.

Jeana E.

50 STARS! I was late, had so many issues, and they were the sweetest people to me. Dr. Xiao was gentle, personable, and explained my needs in great detail. New dentist for our family.