Alaska Center For Dentistry, PC - Wasilla, Alaska

Brittany Clarke

Hands down the worst experience of any dental office I’ve ever been to. Do not waste your time coming to this office if you have dental anxiety. I shared that I have anxiety with the whole staff and was told they would be able to accommodate that and work with many patients with dental anxiety. Initial exam with Dr. Oudin was scheduled prior to my cleaning and went fine. The day of my cleaning appointment was not good. Upon arrival a hygienist took me to the room and I requested music, she said she would be back with a portable music player. I usually bring my own headphones but had forgotten that day. When I was given my nitrous the hygienist placed the mask over my face while I was sitting upright and told me she needed to tie the cords together and yanked my head back. I immediately sat forward and requested they lean the chair back so that gravity held it there. I have never had anyone “tie the cords behind the chair” and restrain my head at any office and have gotten nitrous since I was young. The hygienist came in and didn’t introduce herself and say a word and started shoving tools into my mouth with zero communication. I turned my head and asked if she could introduce herself and if throughout my appointment she could please communicate with me about what she was doing and request for me to open and close my mouth, as is typical with dental cleanings. She was curt and rough. She didn’t accommodate my request for communication. I had been waiting for this appointment for six months, I had a cleaning scheduled three months prior and it was rescheduled due to my hygienist being sick that day. I decided that since I had to wait so long I’d stick it out. At the end of the cleaning she asked what flavor polish I would like, I told her that I was allergic to fluoride and would need a fluoride free polish. She offered me a polish with flouride and said “there’s not that much flouride in it and it should be fine”. I adamantly told her I had an allergy and to please refer to my charts notes as I had told the entire staff about my allergy. After the polish she then offered me a flouride treatment. I told her again, I have an allergy are you not checking the chart notes for patient allergies before working on them? When I went to the front desk, the woman there asked me how everything went. I said “Not good, I have dental anxiety and shared that with your staff and I didn’t feel as though anyone worked with my medical condition. I shared that I was offered a product with an allergen in it, twice. I also mentioned I was told I could listen to music during the appointment and no one provided any. She profusely apologized and said no patient should feel that way. She admitted she had seen the music player sitting on a counter and had put it away thinking someone forgot to put it away after use. I needed to get a mouth guard for my TMJ/Bruxism and was told they would send off the imaging and I would receive a call in two weeks to pick it up. I said that I would pick up my appliance and then be going back to my old dentist for further care as I wasn’t happy with today’s experience. Three days later I received a phone call from an administrator telling that the owner of the practice, Dr Oudin wasn’t comfortable with me being a patient again. I explained my story and said I really needed to get my hardware as it is medically required hardware for a medical condition that was already preapproved by my insurance. I was told that she would ask the dentist if they could complete the night guard and that I would receive a call back. Two weeks pass, I have tried calling daily. Left several voicemails about my night guard. I received a letter from the practice will attach photo below. I had my husband call the practice from his number and they immediately answered and said they wouldn’t help me under any circumstances. If I had of lied when asked how did it go, I would have still received the piece of medically necessary hardware I need. Dr. Oudin does not value holding staff to account or making patients comfortable

Mike Messick

Been a patient for years, ACD has been exceptional for all of our family's visits. Almost zero time in waiting room, staff are super friendly, and Dr. Odin can't be appreciated enough for his skill, candor, and friendly demeanor. Today was no different.

Christie W

I have been using Alaska Center For Dentistry for myself and my family for 12 years since I moved to Alaska. I have always been very happy with their care. Today I had a painful area near a tooth and called. They got me in this afternoon. This was great since I leaving for two weeks in two days. They did not see a problem on the xray so he cleaned around the tooth and sent me with an antibiotic in case it starts to give me trouble while I’m gone. This isn’t the first time I’ve called with a problem and they have always been very prompt in getting me in. Would highly recommend this office.

Scott Richardson

Great Experience! The Doctor was friendly, knowledgeable and completed a full treatment proposal showing my costs, and insurance coverage. I am very happy with this Dentist team!

Mwinvictus

Dr. Oudin recently did some dental work for me. I needed a difficult root canal performed, for which he referred me to an excellent specialist. The team at Alaska Center for Dentistry was able to get me in quickly after my root canal to do some additional fillings and crown work. Dr. Oudin was very patient in describing the process and options for my situation being that I have never had any dental work done before. I felt very comfortable and as relaxed as one can be in the situation. The whole team was very friendly and supportive. I will be recommending Alaska Center for Dentistry to friends and family, and will be returning regularly for my cleanings.
Thanks, Dr. Oudin & crew.

Trina R Reich

My first visit was a really good experience.They were able to get me in as a new patient right away and develop a dental plan that works for me.

Staff is both courteous and professional, the customer service was excellent.

PKBAK

Firstly, I have a habit of waiting for pain to just go away on its own and, for the most part, it does. But there's those wonderful times that it doesn't and things quickly go bad. Worsening matters is that no one ever shares your new found sense of urgency. Ever, almost. I had a molar turn quite angry on me and I let it go for 11 days before doing a Google search for emergency dentistry in Wasilla Alaska. These folks were second on the results. Should've been first. I was in the chair in a matter of just hours and walked out on my own. That was 24 hours ago. The antibiotics have killed enough of the infection for the pain, that once covered my entire lower-right jaw, to be nearly gone. No pain killers required! They made room for me very quickly and did an excellent job. Thank you Dr. Oudin and Summer.

Elsie Loewen

Dr. Jonathan served us today. Very kind staff and clean atmosphere, trust this people and place! My 5 yo was looking forward to his second visit and not disappointed! ?